Director Of Restaurants

JOB SUMMARYManages all restaurant and kitchen operations and staff on a daily basis Areas of responsibility include Restaurants Bars Room Service and Kitchen As a department head directs and works with the food and beverage culinary management team and employees to successfully execute all restaurant and kitchen operations Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility CANDIDATE PROFILEEducation and Experience High school diploma or GED 6 years experience in the food and beverage culinary event management or related professional area OR 2-year degree from an accredited university in Food Service Management Hotel and Restaurant Management Hospitality Business Administration or related major 4 years experience in the food and beverage culinary event management or related professional area CORE WORK ACTIVITIESManaging Day-to-Day Operations Estimate food liquor wine and other beverage consumption in order to anticipate amounts to be purchased or requisitioned Maintains service and sanitation standards in restaurant bar lounge and room service areas Order and purchase equipment and supplies Developing and Maintaining Food and Beverage Goals Establishes challenging realistic and obtainable goals to guide operation and performance Develops business goals and creates appropriate development plans Integrates objectives opportunities and resources to achieve business goals Developing and Maintaining Budgets Identifies and addresses financial opportunities as needed Manages areas of operation to budget by reviewing operating statements budget worksheets and payroll progress reports Manages department s controllable expenses to achieve or exceed budgeted goals Maximizes revenue opportunities through competitive pricing of food beverage products and services Participates in the budgeting process for areas of responsibility Leading Food and Beverage Team Utilizes interpersonal and communication skills to lead influence and encourage others advocates sound financial business decision making demonstrates honesty integrity leads by example Encourages and builds mutual trust respect and cooperation among team members Achieves and exceeds goals including performance goals budget goals team goals etc Serves as a role model to demonstrate appropriate behaviors Develops means to improve profit including estimating cost and benefit exploring new business opportunities etc Identifies the developmental needs of others and coaches mentors or otherwise helps others to improve their knowledge or skills Acts as the guest service role model for the restaurants sets a good example of excellent customer service and creates a positive atmosphere for guest relations Displays leadership in guest hospitality exemplifies excellent customer service and creates a positive atmosphere for guest relations Ensures compliance with all food beverage policies standards and procedures by training supervising follow-up and hands on management Ensures compliance with food handling and sanitation standards Establishes and maintains open collaborative relationships with employees and ensures employees do the same within the team Strives to improve service performance Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention Improves service by communicating and assisting individuals to understand guest needs providing guidance feedback and individual coaching when needed Estimates cost and benefit ratio maintaining balance between profit and service satisfaction Empowers employees to provide excellent customer service Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement Interacts with guests to obtain feedback on product quality and service levels Responds effectively to guest problems and handles complaints Shares plans with property leadership and ensures corrective action is taken to continuously improve guest satisfaction results Managing and Conducting Human Resource Activities Provides guidance and direction to subordinates including setting performance standards and monitoring performance Ensures that expectations and objectives are clearly communicated to subordinates subordinates are also open to raise questions and or concerns Administers the performance appraisal process for direct report managers Ensures employees are treated fairly and equitably Ensures employees receive on-going training to understand guest expectations Observes service behaviors of employees and provides feedback to individuals and or managers Solicits employee feedback utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns Additional Responsibilities Informs and or update the executives the peers and the subordinates on relevant information in a timely manner Provides information to supervisors co-workers and subordinates by telephone in written form e-mail or in person Analyzes information and evaluating results to choose the best solution and solve problems Recognizes good quality products and presentations Marriott International is an equal opportunity employer We believe in hiring a diverse workforce and sustaining an inclusive people-first culture We are committed to non-discrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law About the Team Marriott Hotels strive to elevate the art of hospitality innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe As a host with Marriott Hotels you will help keep the promise of Wonderful Hospitality Always by delivering thoughtful heartfelt forward-thinking service that upholds and builds upon this living legacy With the name that s synonymous with hospitality the world over we are proud to welcome you to explore a career with Marriott Hotels In joining Marriott Hotels you join a portfolio of brands with Marriott International Be where you can do your best work begin your purpose belong to an amazing global team and become the best version of you JW Marriott is part of Marriott International s luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world JW believes our associates come first Because if you re happy our guests will be happy JW Marriott associates are confident innovative genuine intuitive and carry on the legacy of the brand s namesake and company founder J Willard Marriott Our hotels offer a work experience unlike any other where you ll be part of a community and enjoy true camaraderie with a diverse group of co-workers JW creates opportunities for training development recognition and most importantly a place where you can pursue your passions in a luxury environment with a focus on holistic well-being Treating guests exceptionally starts with the way we take care of our associates That s The JW Treatment In joining JW Marriott you join a portfolio of brands with Marriott International Be where you can do your best work begin your purpose belong to an amazing global team and become the best version of you Marriott