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Facility Executive

1 month ago

Hyderabad, Telangana, India Jones Lang Lasalle Property Consultants Full time
Job Description

Key Responsibilities

- Provide professional call logging services according to established guidelines
- Record comprehensive details of all service requests and complaints from residents
- Generate and assign unique reference numbers to all work orders and job cards
- Dispatch appropriate service providers based on request type and urgency
- Track service completion and manage follow-ups with service providers
- Communicate with residents regarding request status, timelines, and resolutions
- Prepare daily, weekly, and monthly reports on request volumes and resolution metrics
- Analyze recurring issues and assist Building Engineers with identifying maintenance patterns
- Support emergency procedures, crisis management, and business continuity protocols
- Actively participate in health and safety reviews and compliance
- Assist with invoice processing in coordination with Administration team
- Collaborate with Engineering and Properties teams on work order completion and contractor management
- Support other operational procedures as required by management

Qualifications

- Bachelor's degree in any discipline
- 2-4 years of experience in Facility or Property Management
- Strong customer service orientation
- Excellent communication and interpersonal skills
- Proficiency with helpdesk systems and property management software
- Ability to prioritize requests and manage multiple tasks efficiently
- Knowledge of residential property operations preferred