Application Specialist

4 weeks ago

Bengaluru, India The Practice Centre Full time

We are partnering with a leading Healthcare Equipment Company . The position is Zonal Application Specialist(South India) - USG & Mammography who will lead and manage clinical applications support for Ultrasound (USG) and Mammography modalities across the assigned zone. The role ensures excellence in product demonstrations, user training, and post-installation support while mentoring regional application teams and driving customer satisfaction and product adoption. For more interesting opportunities Key Responsibilities 1. Clinical Application & Training - Conduct advanced user training sessions for clinicians, radiologists, and technicians on ultrasound and mammography systems. - Ensure high-quality clinical outcomes through image optimization, workflow customization, and best practice sharing. - Support installation teams for clinical acceptance and smooth handover of equipment. - Provide refresher and advanced training to existing users for continued engagement. 2. Product Demonstration & Sales Support - Lead pre-sales demonstrations and clinical evaluations across key hospitals and diagnostic centers. - Work closely with the sales team to highlight product strengths and address clinical requirements during presentations. - Support tender processes by providing product comparisons, technical inputs, and clinical insights. - Track and analyze demo-to-sale conversion metrics and suggest improvements. 3. Team Leadership & Mentoring - Guide and mentor regional application specialists within the zone, ensuring consistency in training quality and delivery. - Develop and implement standardized application protocols and training modules across modalities. - Conduct internal capability-building programs for new hires and channel application teams. 4. Customer Relationship & Satisfaction - Act as the primary clinical contact for key customers in the zone. - Regularly visit user sites to monitor system usage, gather feedback, and resolve clinical issues. - Ensure high levels of customer satisfaction through proactive support and continuous engagement. - Partner with KOLs (Key Opinion Leaders) and organize CME programs, workshops, and webinars to promote clinical excellence. 5. Coordination & Feedback - Liaise with product management, marketing, and R&D teams to share customer feedback and feature enhancement suggestions. - Collaborate with the service team to address system performance issues affecting clinical usage. - Maintain detailed reports on training, customer visits, and product performance. Key Performance Indicators (KPIs) - Quality and number of trainings and demos conducted. - Customer satisfaction scores and repeat engagement. - Demo-to-sale conversion and support efficiency. - Team development and adherence to standardized training protocols. - Timeliness and accuracy of reporting and feedback. Qualifications & Experience - Education: Bachelor’s or Master’s degree in Radiography, Biomedical Engineering, or Allied Health Sciences. - Experience: Minimum 10 years of experience in ultrasound and/or mammography applications, with at least 3 years in a zonal or senior application role. Soft Skills: - Excellent communication, presentation, and interpersonal abilities. - Strong analytical, leadership, and mentoring skills. - Willingness to travel extensively across the assigned zone.

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