Service Now Developer

20 hours ago

Hyderabad, India Fusion Plus Solutions Full time

Job Description - More than 5+ years of development, configuration, and integration experience in building solution on ServiceNow platform. - Good to have knowledge and working experience of other ServiceNow ITOM modules like ServiceNow CMDB, Discovery, Service Mapping, Event management. - Good knowledge of ServiceNow CMDB and CSDM data model. - Understands Discovery scheduling and potential network impacts - Experience with net-new implementations of Discovery, Event Management, and Service Mapping; can relay best practices to clients - Understands CMDB relationships and hierarchy, experience in CMDB Health dashboard configuration and with CMDB remediation including duplicate and stale CI items - Understanding of the Identification and Reconciliation engine - Troubleshoot production and test issues; perform root cause analysis, recommend corrective action, and perform resolution efforts - Good knowledge of ServiceNow CMDB CSDM data model. - Maintain instance integrity & security based on ServiceNow best practices - Provide functional expertise as the Subject Matter Expert (SME) for all application suites respective to their product line. - Preferred certifications: ServiceNow CIS-Discovery, ServiceNow CIS-Service Mapping - Collaborate with internal business stakeholders to write/estimate stories. - Oversee developers work, and own overall quality and delivery of development. - Responsible for sprint demos internally, delivery of additional development artifacts and documentation, and knowledge transfer activities as required. - Work collaboratively with ServiceNow team and business stakeholders to monitor for scope creep and resolve critical path technical issues and challenges. - Capable of executing hands-on development for stories that cannot be delegated. - Good knowledge of multi data center deployment solutions with disaster recovery procedures and high availability at every layer (network, web servers, middleware, and database/storage) - Technical knowledge of the following areas:Java, HTML, JavaScript, LDAP/Active Directory, networking, and database administration - Working knowledge of configuration management tools, methods, and processes. - Basic knowledge and awareness of various other modules like ITSM, Monitoring tools. - Expert level proficiency in ITOM /CMDB product line - Code and Develop customized Patterns, Probes and Sensors for Discovery and Service Mapping. - Deliver technical workshops on ITOM: Discovery, CMDB, Service Mapping - Expert understanding on import sets and transform maps, working with external data sources, ServiceNow data mapping - Knowledge on identification, classification rule in CMDB - Articulate the ServiceNow CMDB Classes for Asset and Configuration, their relationships, and dependencies - Required Hands on experience with ServiceNow ITOM implementations and ServiceNow Service Mapping

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