Technical Support Engineer
1 week ago
We are seeking a Support Engineer to join our logistics technology team. The Support Engineer will be responsible for monitoring, investigating, and resolving customer-reported issues received through Freshdesk. Key ResponsibilitiesAct as the first line of support for customer tickets raised on Freshdesk.Acknowledge and triage incoming tickets within 15 minutes of receipt.Investigate issues using provided Transfer IDs and internal tools/logs.Provide accurate and timely resolutions to customer issues within the SLA window.Document issue details, troubleshooting steps, and resolution notes in the ticketing system.Maintain clear communication with customers, ensuring they are informed about issue status and resolution timelines.Identify recurring issues and provide feedback to product and development teams for long-term fixes.Monitor and ensure system uptime and proactive issue detection using available dashboards/tools.Participate in rotational 24x7 shifts, including weekends and holidays, to ensure continuous coverage. Required Skills and QualificationsBachelor’s degree in Computer Science, Information Technology, or a related field.2–5 years of experience in technical support, application support, or production support roles.Strong analytical and troubleshooting skills.Familiarity with Freshdesk or similar ticketing platforms (Zendesk, Jira Service Desk, etc.).Exposure to REST APIs, log analysis is preferred.Experience in logistics, supply chain, or transportation management systems is an added advantage.Excellent written and verbal communication skills in English.Ability to work independently and manage multiple tickets efficiently under time constraints. Nice to HaveUnderstanding of incident management and escalation processes.Previous experience working in 24x7 support environments.
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Technical Support Specialist
1 week ago
Vadodara, Gujarat, India CDT Software and Support Services Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob Description – Technical Support (ERP & Database)Position OverviewWe are looking for a motivated and skilledTechnical Support Specialistto join our team. This role involves providing timely ERP support to retailers, resolving technical issues, and ensuring smooth operations. The ideal candidate should have a strong understanding of databases (MSSQL),...
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Technical Support Engineer
2 weeks ago
Vadodara, India PS Fin Solutions Full timeTechnical Support Engineer (On-site, Ahmedabad) 📍 Location: Ahmedabad, Gujarat, India 💼 Employment Type: Full-time 🕓 Experience Required: 1–3 years About the Role We are hiring a Technical Support Engineer for a fast-growing technology company in the retail automation and software solutions industry. The ideal candidate will be responsible for...
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Technical Support Engineer
7 days ago
Vadodara, Gujarat, India Tradesec AMC Full time ₹ 3,00,000 - ₹ 9,00,000 per yearOverview As a Technical Support Engineer, you will play a crucial role in providing technical assistance and support to customers with hardware and software systems. This position is essential in ensuring the smooth functioning of technical systems and enhancing customer satisfaction through timely and effective solutions.Key responsibilitiesRespond to...
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Technical Software Support
1 week ago
Vadodara, Gujarat, India Actide International Full time ₹ 2,50,000 - ₹ 7,50,000 per yearJob Description:Candidate should have 0-3 years of experience. Candidate should be good with English Communication skills,.Candidate should have good knowledge of SQL.Candidate Must be from IT Background.Provide Technical Support to Software UsersIt is up to Software Support Engineers to field calls from consumers who are experiencing technical issues...
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L1 Technical Support Engineer
5 days ago
Vadodara, Gujarat, India Fusion Factor Full time ₹ 30,00,000 - ₹ 42,00,000 per yearJob Description:Job Title: L1 Engineer (Level 1 Support)Location: VadodaraFull-TimeSalary Range: 30-40KAn L1 Engineer plays a vital role in providing entry-level technical support in IT and support services. The primary responsibility of an L1 Engineer is to respond to technical inquiries, troubleshoot issues, and escalate complex problems when necessary....
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Technical Support Engineer
1 week ago
Vadodara, Gujarat, India AIM Solder Full time ₹ 4,00,000 - ₹ 8,00,000 per yearCompany DescriptionPAI-AIM Solder (India) Pvt. Ltd. (Formerly Persang Alloy Industries Pvt. Ltd.) is a joint venture between Persang Alloy Industries (PAI) and AIM Solder, combining local manufacturing excellence with global reach and technical leadership. With PAI's advanced production capabilities in India and full alignment with AIM's worldwide quality...
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Senior Technical Support Engineer
1 week ago
Vadodara, Gujarat, India Jeavio Full time ₹ 9,00,000 - ₹ 12,00,000 per yearReporting to the Support Manager, they will be expected to work independently and as part of the support team. Engineers will undertake a range of highly technical tasks that arise during the resolution of tickets where they will be required to log in different systems and resolve the problem or issue. They will work on Support Portal: Reviewing incidents,...
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Technical Support Specialist
1 week ago
vadodara, India phonon, automating outcomes Full timeTechnical Support SpecialistLocation: Vadodara (Head Office)Experience: Minimum 5 yearsRole OverviewWe are seeking a Technical Support Specialist who combines deep technical understanding with strong customer empathy. This individual will serve as the bridge between customers, product, and sales teams — ensuring smooth onboarding, quick resolution of...
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Technical Support Specialist
1 week ago
Vadodara, India phonon, automating outcomes Full timeTechnical Support SpecialistLocation: Vadodara (Head Office)Experience: Minimum 5 yearsRole OverviewWe are seeking a Technical Support Specialist who combines deep technical understanding with strong customer empathy. This individual will serve as the bridge between customers, product, and sales teams — ensuring smooth onboarding, quick resolution of...
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Technical Support Specialist
1 week ago
Vadodara, India phonon, automating outcomes Full timeTechnical Support SpecialistLocation: Vadodara (Head Office)Experience: Minimum 5 yearsRole OverviewWe are seeking a Technical Support Specialist who combines deep technical understanding with strong customer empathy. This individual will serve as the bridge between customers, product, and sales teams — ensuring smooth onboarding, quick resolution of...