Order Management Specialist

Job Description

Job Description

ORDER FULFILLMENT SPECIALIST

Work Location: Bangalore (Manyata Tech Park)

Experience: 3 to 7 Years

Shifts: Night Shift (06:00 PM to 03:00 AM)

- Successful Candidates within the Supply Chain Organization will possess characteristics that show:

- The ability to grasp complex sales transactions and understand how to implement them in the SAP ERP system satisfying:

- Customer requirements
- Reporting requirements
- Business requirements

- The capacity to develop and retain knowledge of manufacturer requirements in order processing to insure timely and successful transactions both downstream and upstream (AR, procurement, RMA, Vendor Management, Negotiation etc)
- Exhibit an understanding of policies and processes and yet exercise judgement and flexibility in their implementation to allow for reasonable advancement of business activity without ridged and inflexible approach. Policies and processes are defined to set limits and provide direction rather than rigid and inflexible rules
- Create and maintain detailed and accurate documentation of all transactions
- Communicate key Customer purchase terms and conditions
- Reconcile sales order submissions and produce valid system orders
- Maintain database integrity in all transactions
- Possess passion for numbers and financial data, extensive product knowledge and systems knowledge to ensure all reporting requirements can be met
- Strong SAP Sales Distribution domain in Order management
- Good functional skill set in Sales, procurement from Product based organization is a plus
- Need to have experience in creation / amendment of sales orders reiteration of components in the order and exception management of such orders upon request from customers.
- Candidate should have experience in SAP
- Proficient in working with spreadsheets
- Co-coordinating with internal customer on timely basis and meeting their additional requirements.
- Internal coordination with Purchases Department & Warehouse teams for smooth execution of orders.
- An understanding and be responsible to ensure accurate intake, approval and processing of RMA orders
- Assist in the process improvement of activities related to this position to include ideas on implementation of SLA and fixing TAT for each task to be completed accordingly.
- Act as backup for other positions as needed and assigned by management

Other Non-essential Functions (Key Result Areas)

- Other duties as assigned by the Manager

Standards for Measuring Success

- Profit & Loss statement
- Cost Control
- Key management attributes and Key Performance Indicators (KPIs) as agreed

Tools & Resources Required

- PC
- Telephone
- Any other equipment as required

Environmental Attributes

- High Speed
- Fast Growth
- Highly charged
- Dynamic frequent changes
- Ability to adapt to varied priorities and deadlines
- Detail-oriented with strong analytical and problem-solving abilities.
- Ability to work independently and collaboratively in a fast-paced environment.
- Strong understanding of billing process and accounting principles.

JOB SPECIFICATION: ASK Framework

Attitude

- Positive
- Team-centric
- Client-centric
- Fast paced and prompt
- Achievement oriented
- Energetic and Enthusiastic
- Self-motivated
- Focused
- Entrepreneurial

Skills

- Strong interpersonal qualities
- Strong creativity and problem-solving skills
- Strong communication skills
- Strong PC and ERP system skills
- Strong basic accounting skill set and knowledge base.
- Strong organization skills
- Ability to multitask at a high level

Experience: 3 to 7 years of experience in Order management related to technology supply chain operations and accounting utilizing and ERP system.

Knowledge

- Experience in the information communications technology (ICT) sector
- Experience in technology pricing and market analysis
- Experience in Accounting Principles