Technical Program Manager, IES DEX

Opportunity to help build and lead a transformative program from the ground up

Join us in a rare ground-floor opportunity to shape and lead a critical program within Amazon's IES DEX organization. We're evolving from a successful proof of concept to an enterprise-scale operation in the Cart Building and Package Consolidation space, with a mission-critical goal of increasing Units Per Box, driving significant cost-to-serve savings for Amazon.

As a Technical Program Manager, you'll be responsible for defining and managing the lifecycle of this complex, cross-functional program. You'll work across both customer-facing products and core infrastructure, orchestrating efforts throughout the entire shopping journey - from smart notification systems and interactive product detail widgets to sophisticated checkout flows and post-purchase experiences. On the infrastructure side, you'll coordinate the development of high-throughput APIs, complex ML model integrations, and large-scale customer behavior datasets that drive decision-making across Amazon.

What makes this role particularly exciting is the multi-dimensional nature of the technical challenges and the opportunity to drive significant business impact. You'll manage initiatives spanning real-time incentive vending and clawback mechanisms, sophisticated abuse prevention algorithms, and precise customer targeting solutions. Our organization has evolved to develop robust platforms and APIs that are now critical infrastructure for multiple teams across Amazon, dealing with massive scale and unique technical challenges.

Candidates should have the technical depth to guide the design and implementation of complex distributed systems that run at Amazon scale, while also possessing the leadership skills to grow and mentor engineers. They excel at working with small, focused teams, take ownership of their product, and lead by example. The ability to communicate effectively with a wide variety of audiences, from engineers to executives, and comfort in pitching new ideas that drive business value are essential. In this role, you'll have the unique opportunity to directly influence Amazon's bottom line while building a high-performing engineering team from the ground up.

Key job responsibilities
- Define and drive the overall strategy for this large-scale program, aligning teams towards coherent technology strategies and effective engineering processes.
- Partner with engineering leads to secure resources, scope efforts, set priorities, and drive delivery to meet program goals and timelines.
- Proactively identify and mitigate risks, manage cross-functional communication, and drive executive-level escalations when necessary.
- Balance technical requirements against business needs, making smart trade-offs between time, effort, and features.
- Streamline processes, improve efficiency, and create mechanisms to ensure long-term program success.
- Mentor and develop team members, fostering a culture of technical excellence and customer obsession.- 5+ years of technical product or program management experience
- 7+ years of working directly with engineering teams experience
- 3+ years of software development experience
- 5+ years of technical program management working directly with software engineering teams experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

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