Technical Program Manager

About the Company

Global provider of strategic consulting, technology, and managed services for insurance organizations. With expertise across underwriting, policy, claims, data, and digital transformation, they helps insurers, reinsurers, brokers, and MGAs drive efficiency, innovation, and profitable growth. The company partners with clients worldwide to deliver tailored solutions that enable agility and scalability in the evolving insurance ecosystem.

Seeking a seasoned Technical Program Manager to orchestrate complex platform engineering initiatives across multiple development teams. You will be the central nervous system connecting cross-functional pods, driving execution excellence, and ensuring seamless delivery of critical platform capabilities. This role requires a unique blend of technical depth, program management expertise, and exceptional stakeholder coordination skills.

Responsibilities

- Program Planning & Execution
- Track and manage multiple concurrent platform workstreams across engineering, product, and infrastructure teams
- Develop comprehensive program roadmaps with clear milestones, dependencies, and risk mitigation strategies
- Drive end-to-end delivery cycles from conception through production deployment and post-launch monitoring
- Establish and maintain program governance frameworks, including status reporting and escalation procedures

- Agile Delivery Management
- Manage sprint planning, backlog refinement, and release planning across multiple scrum teams
- Facilitate cross-team ceremonies including program increment planning, retrospectives, and dependency mapping sessions
- Optimize delivery velocity through continuous process improvement and bottleneck identification
- Implement and maintain agile metrics and reporting dashboards for leadership visibility

- Cross-Functional Coordination
- Coordinate seamlessly across autonomous development pods, ensuring alignment on shared objectives and deliverables
- Manage complex stakeholder ecosystems including engineering leadership, product managers, architects, and business partners
- Facilitate technical design reviews, architecture discussions, and integration planning sessions
- Drive resolution of cross-team dependencies, conflicts, and resource allocation challenges

- Risk Management & Communication
- Proactively identify program risks, dependencies, and blockers, developing mitigation strategies and contingency plans
- Maintain comprehensive program documentation including technical specifications, decision logs, and status reports
- Communicate program status, risks, and achievements to executive leadership and key stakeholders
- Escalate critical issues and coordinate rapid response efforts when needed

- Platform Strategy & Technical Excellence
- Collaborate with engineering leadership to define platform architecture patterns and development standards
- Drive adoption of best practices for CI/CD, testing, monitoring, and operational excellence
- Coordinate platform modernization initiatives including cloud migrations, service decomposition, and technology upgrades
- Support technical debt reduction efforts and platform scalability improvements

Required Skills

- 8-12 years of technical program management experience in software engineering environments
- Proven track record managing large-scale platform or infrastructure programs with multiple engineering teams
- Deep experience with agile methodologies, particularly SAFe, Scrum of Scrums, or similar scaled agile frameworks
- History of successfully delivering complex technical programs on time and within scope

- Technical Skills
- Strong technical background with hands-on experience in software development, system architecture, or platform engineering
- Proficiency with program management tools (Jira, Azure DevOps, Monday.com, etc.) and agile planning platforms
- Understanding of modern development practices including CI/CD, microservices, cloud platforms, and DevOps methodologies
- Experience with metrics and analytics tools for tracking development velocity and program health

- Leadership & Communication Skills
- Exceptional stakeholder management skills with ability to influence without authority across all organizational levels
- Strong facilitation and conflict resolution abilities in technical and cross-functional environments
- Excellent written and verbal communication skills with experience presenting to executive audiences
- Demonstrated ability to build consensus and drive decision-making in complex, matrixed organizations

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