High Salary Head of Service Delivery

3 weeks ago


Pune, India Antal International Full time

This is a senior leadership role where you’ll be owning the ITSM business unit, responsible for delivery excellence, client satisfaction, financial success, and growth strategy. You’ll essentially run the ITSM unit as a business — managing delivery, driving innovation, and working closely with sales and operations to grow the practice

Key Responsibilities:

- Own the P&L and overall performance of the ITSM unit.
- Define and execute business strategy and growth plans.
- Ensure high-quality delivery of ITSM projects and services.
- Lead, mentor, and scale senior and delivery teams.
- Build strong client relationships and engage with CXOs.
- Drive innovation, automation, and process improvements.
- Collaborate with sales and pre-sales to win new business opportunities.

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Mandatory Skills / Experience:

- 15+ years in IT with strong ITSM expertise (ServiceNow, BMC, Cherwell, or Ivanti).
- Proven leadership in managing business units or large teams.
- Strong stakeholder management and CXO engagement skills.
- Track record of driving revenue growth and successful ITSM delivery.



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