Technical Support Specialist

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry We re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued What You ll Do on a Typical Day You will be providing end user support in Amex GBT s Global technology environment including but not limited to desktop support network administration and telephony Technical Support Specialist accomplishes this by offering incident solutions in a timely manner or escalating to the appropriate Information Technology Team Provide end user support to all Amex GBT users Provide 24 hour support for critical requests Provide incident management for technology issues Prioritization of mission critical incidents over non-mission critical incidents Escalate to appropriate Information Technology team when necessary Ensure incidents are resolved in a timely manner Support computer hardware software to Amex GBT users Provide vendor escalation for Amex GBT end users What We re Looking For Graduate with 4 years of experience working in an enterprise desktop support environment with software and hardware technical issues Excellent interpersonal and customer service skills Bachelor s degree in information systems or a related field Combination of 2 year degree in information systems and desktop support work experience also a consideration ServiceNow ticket system experience Hardware Software troubleshooting and repair skills on PC s Laptops MAC s Tablets Mobile phones Printers Strong knowledge of Windows Operating systems Office Suites VPN Active Directory and Exchange Strong knowledge of systems and applications including SEE SEP Agresso Bomgar Understanding and experience with travel related reservation systems such as Sabre Apollo and Galileo Strong understanding of Cisco telephony system VOIP BES and general networking practices desired Requires excellent judgment and outstanding customer service abilities to service end users Self-motivated and the ability to function with minimal instruction Strong interpersonal skills required to have clear and precise communication with end users during the incident management process Location Bangalore India The TeamGBT Experience Work and life Find your happy medium at Amex GBT Flexible benefits are tailored to each country and start the day you do These include health and welfare insurance plans retirement programs parental leave adoption assistance and wellbeing resources to support you and your immediate family Travel perks get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals Develop the skills you want when the time is right for you with access to over 20 000 courses on our learning platform leadership courses and new job openings available to internal candidates first We strive to champion Inclusion in every aspect of our business at Amex GBT You can connect with colleagues through our global INclusion Groups centered around common identities or initiatives to discuss challenges obstacles achievements and drive company awareness and action And much more All applicants will receive equal consideration for employment without regard to age sex gender and characteristics related to sex and gender pregnancy and related medical conditions race color citizenship religion disability or any other class or characteristic protected by law for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance Furthermore we are committed to providing reasonable accommodation to qualified individuals with disabilities Please let your recruiter know if you need an accommodation at any point during the hiring process For details regarding how we protect your data please consult the What if I don t meet every requirement If you re passionate about our mission and believe you d be a phenomenal addition to our team don t worry about checking every box please apply anyway You may be exactly the person we re looking for