Technical Architect

Job Description Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era You're in the right place Agentforce is the future of AI, and you are the future of Salesforce. The Technical Architect-ITSM is responsible for designing and managing the successful delivery of complex Salesforce solutions around our ITSM offering for our customers. These technologies include-but are not necessarily limited to products ,Slack , Agentforce APIs, Apex/Visualforce, Lightning, and integration/ETL technologies. You are both a big picture thinker and in-depth problem solver, your knowledge and skills are both broad and deep. You take pride in designing systems that stand up to high volumes and won't fail at critical points. You have a good mix of technical and enterprise skills when it comes to architecting a solution. The solutions you design are built for the long-term and will scale with the customer's growth plans seamlessly. You have proven experience integrating systems via API's as well as a strong development background. Responsibilities - - Collaborate with client stakeholders to define requirements, deliverables, and set and manage expectations - Translate business requirements into well-architected solutions that best leverage the Salesforce platform - Lead technical design sessions architect and document technical solutions aligned with client business objectives identify gaps between client's current and desired end states - Provide oversight and governance of Salesforce projects - Follow and help define coding standards. Lead code reviews during projects to ensure quality and appropriate design patterns are followed - Manage the technical delivery of custom development, integrations, and data migration elements of a Salesforce implementation - Maintain a target billable utilization aligned to the role - Ability to understand a project and deep dive to debug issues - From time-to-time, the TA may be expected to partake in other pre-sales activities such as discovery and technical deep-dive sessions, Proof-Of-Concept (POC) development with prospects - Liaise with Salesforce product teams to support client implementations - Travels to client sites for projects, estimated 50-75% Requirements - - 9-14 years CRM experience with a minimum of 6 years on the Salesforce platform - Must have experience of one end to end Service Cloud implementation involving Case management in IT service - Highly preferred ITIL 4 Foundation Certificate - Expert level understanding of the Salesforce product suite, including Sales, Service, Community, Marketing, and Community Clouds - Understanding of systems architecture and ability to design scalable performance-driven solutions - Understanding of key design patterns and large data volume limitations and best practices - Understanding of data sharing and visibility considerations and how these play into platform architecture - Familiarity with platform authentication patterns (SAML, SSO, OAuth) - Knowledge of data integration tools and experience integrating Salesforce with different business systems (ETL, CPQ, marketing automation, reporting, etc.) - Strong understanding of environment management, release management, code versioning best practices, and deployment methodologies - Experience with platform security capabilities (TLS, SSL) - Expert level experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution that will enable achievement of the desired business outcomes - Strong background in design/development of large web-based systems, or complete software product lifecycle exposure - Active Salesforce certifications or ability to achieve relevant certifications upon hire - Preferred Salesforce certifications - Salesforce Application Architect - Salesforce System Architect - Salesforce Service Cloud Consultant - Salesforce Sales Cloud Consultant - Nice to have - Development experience in Agentforce & slack Unleash Your Potential When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and, and our AI agents accelerate your impact so you can. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this . Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.