SME Automation, Amazon Vendor Services

4 weeks ago

India Amazon Music Full time
Job Description

DESCRIPTION

Amazon Vendor Services (AVS) is seeking a highly analytical and technically proficient Subject Matter Expert (SME) with deep expertise in automation and catalog management to lead the development of scalable, long-term analytical and operational infrastructure. This role is pivotal in driving efficiency across AVS by building automation tools, developing self-service analytics solutions, and eliminating manual processes to enable strategic decision-making.

As a SME, you will work closely with internal stakeholders and global functional teams to design and implement end-to-end workflows that improve key AVS vendor metrics. Your focus will be on enhancing catalog health, content accuracy, streamlining operational processes, managing evolving business requirements, and ensuring high-quality, SLA-aligned service delivery. You will also champion process excellence mechanisms and scalable solutions that support AVS's mission of driving vendor growth and satisfaction through a sustainable and efficient e-commerce partnership.

Key job responsibilities
Design and implement robust analytical frameworks that support end-to-end automation across key operational and catalog management processes.

Build scalable, automated systems and self-service reporting tools to enable data-driven decision-making across product, program, and operations teams.

Partner with cross-functional teams to identify automation opportunities and convert manual reporting processes-especially those related to business metrics, catalog health, selection onboarding, and content enrichment-into scalable, repeatable solutions.

Support catalog optimization and operational efficiency through automation and process standardization.

Conduct in-depth analysis to uncover trends, patterns, and root causes that inform strategic planning and automation design, with a focus on catalog accuracy, completeness, and discoverability.

Enable proactive monitoring and exception management through automation to surface issues such as missing content and selection gaps, and optimize performance in real time.

Maintain clear, up-to-date documentation and automation playbooks to ensure continuity and operational readiness.

Stay current with emerging analytics and automation trends and recommend best-fit approaches to drive long-term scale in catalog and operations.

BASIC QUALIFICATIONS

- 3+ years of program or project management experience
- Knowledge of Excel skills to be able to refine data and prepare business reports
- Experience interpreting data and making business recommendations
- Experience using data to influence business decisions
- Knowledge of Microsoft Office products and applications

PREFERRED QUALIFICATIONS

- Experience with Tableau or other data tools
- Knowledge of Advanced Excel (Array and Statistical formulas)

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

  • SME Automation, Amazon Vendor Services

    1 week ago

    India Amazon Music Full time

    Job Description DESCRIPTION Amazon Vendor Services (AVS) is seeking a highly analytical and technically proficient Subject Matter Expert (SME) with deep expertise in automation and catalog management to lead the development of scalable, long-term analytical and operational infrastructure. This role is pivotal in driving efficiency across AVS by building...

  • Senior Program Manager, SPIV Vendor Mgmt, Verifications

    3 weeks ago

    India Amazon Music Full time

    Job DescriptionDESCRIPTIONHave you ever thought about what it takes to detect and prevent fraud among hundreds of millions of e-Commerce transactions in different countries What would you do to create a trusted marketplace where millions of buyers and sellers can safely transact online What kinds of processes and systems would you leverage through the best...

  • Software Development Engineer II, Amazon

    4 weeks ago

    India Amazon Music Full time

    Job DescriptionDESCRIPTIONInterested in solving hard technical problems that have a direct impact on our business and customers Do you enjoy the challenge of figuring out scalable and reusable technical solutions in the context of business problems with ever-growing complexity We are looking for a talented Software Development Engineer to join the Digital...

  • Category Manager, Books, Amazon

    3 weeks ago

    India Amazon Music Full time

    Job DescriptionDESCRIPTIONOwn Category topline, core flywheel inputs of selection, speed, pricing and deep engagement and scope to impact customer experience and marketing engagement.Key job responsibilitiesAmazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving...

  • Business Analyst, Amazon Pay

    3 weeks ago

    India Amazon Music Full time

    Job DescriptionDESCRIPTIONOur vision is to make Amazon Pay as the most trusted, convenient and rewarding Payment Experience. As Amazon Pay expands and builds new capabilities, building customer trust will be the key to drive customer adoption and enable robust business growth. This role would be a part of the Customer Trust team in Amazon Pay. We are...

  • Transportation Representative, Trans SME

    1 week ago

    India Amazon Music Full time

    Job Description DESCRIPTION NOC (Network Operation Center) is the central command and control center for Transportation Execution across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to...

  • Medical Affairs Manager, Amazon Medical

    1 week ago

    India Amazon Music Full time

    Job Description DESCRIPTION We seek a strong and experienced leader to manage medical affairs of the businesses under Amazon Medical. We are on a mission to invent the most patient centric healthcare service. This role will directly report to the head of Amazon Medical and is expected play a critical role in helping the operating team understand,...

  • Transportation Representative, Trans SME

    3 weeks ago

    India Amazon Music Full time

    Job DescriptionDESCRIPTIONNOC (Network Operation Center) is the central command and control center for Transportation Execution across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to...

  • SDE 2, Amazon

    1 week ago

    India Amazon Music Full time

    Job Description DESCRIPTION Do you want to own technology, solve new problems that didn't exist before, and have the ability to see the impact of your successes Amazon is shaping the future of digital video entertainment. Amazon and MX Player recently joined forces to accelerate premium free entertainment for 250 million users in India. With this...

  • Machine Learning Data Associate II, North America Customer Fulfillment

    1 week ago

    India Amazon Music Full time

    Job Description DESCRIPTION Amazon is a global leader in e-commerce and cloud computing, headquartered in Seattle, Washington. Since its inception in 1995, Amazon has strived to be the world's most customer-centric company, catering to a global customer base, which includes not only consumers but also our sellers and vendors (selling partners). Our...