Machine Learning Data Associate II, North America Customer Fulfillment
3 days ago
Job Description
DESCRIPTION
Amazon is a global leader in e-commerce and cloud computing, headquartered in Seattle, Washington. Since its inception in 1995, Amazon has strived to be the world's most customer-centric company, catering to a global customer base, which includes not only consumers but also our sellers and vendors (selling partners). Our platform empowers world-class retail brands and individual sellers to increase sales and reach new customers.
The North America Customer Fulfillment (NACF) team is dedicated to effectively network labor planning for optimizing customer experience and enhancing productivity. The successful execution of the network depends on well-defined roles and responsibilities. The AI Ops MLDA (Machine Learning Data Associate) team is dedicated to implementing GenAI solutions to automate and augment tasks across North America Supply Chain (NASC) and Global Services Risk & Compliance (GSRC) teams. The team focuses on expanding use-case portfolios and accelerating the automation lifecycle through internal GenAI products for workflow automation.
Key job responsibilities
. Create and optimize Standard Operating Procedures (SOPs) using AI-powered documentation tools, including
managing process recordings and converting them into detailed written documentation
. Collaborate with Subject Matter Experts (SMEs) to capture and document process knowledge and quality metrics using
generative AI tools, while gathering diverse work samples for comprehensive coverage
. Implement process automation using low-code/no-code AI platforms for setup, execution, and optimization, including
output validation and issue resolution
. Develop and optimize analytical workflows using SQL and Python, leveraging AI assistance, and train team members on
automation best practices
. Work closely with SMEs and cross-functional teams to ensure successful automation deployment and continuous
process improvement
. Full-time position with regular working hours from 11:00 AM to 8:00 PM IST (India Standard Time)
BASIC QUALIFICATIONS
. Educational Background: Bachelor's degree in any discipline
. Technical Skills: Proficiency in MS Excel basic understanding of SQL and Python
. Communication Skills: Strong verbal and written communication skills in English
. 1+ years of relevant work experience in process documentation or automation
PREFERRED QUALIFICATIONS
. Experience with prompt engineering, AI/ML tools, and process automation
. Strong knowledge of process documentation, analysis knowledge
. Technical proficiency in SQL querying and Python programming for data analysis
. Strong analytical and problem-solving skills
. Ability to work independently and as part of a team
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
-
India Amazon Music Full timeJob DescriptionDESCRIPTIONAmazon is a global leader in e-commerce and cloud computing, headquartered in Seattle, Washington. Since its inception in 1995, Amazon has strived to be the world's most customer-centric company, catering to a global customer base, which includes not only consumers but also our sellers and vendors (selling partners). Our platform...
-
Machine Learning Research Intern
3 days ago
India Machine Learning Studies Full timeMachine Learning Research Internship Please fill out the questionnaire at https://forms.gle/RVkksEicv9Dz86rU8 (You will have to copy-paste the link, apologies for inconvenience) Are you passionate about diving deep into the realms of Machine Learning and Mathematics ? We're seeking enthusiastic interns to join our team for an immersive learning experience....
-
Machine Learning Research Intern
2 weeks ago
India Machine Learning Studies Full timeMachine Learning Research InternshipPlease fill out the questionnaire at https://forms.gle/RVkksEicv9Dz86rU8 (You will have to copy-paste the link, apologies for inconvenience)Are you passionate about diving deep into the realms of Machine Learning and Mathematics ? We're seeking enthusiastic interns to join our team for an immersive learning experience....
-
Machine Learning Research Intern
4 days ago
India Machine Learning Studies Full time € 10,000Machine Learning Research Internship Please fill out the questionnaire at (You will have to copy-paste the link, apologies for inconvenience) Are you passionate about diving deep into the realms of Machine Learning and Mathematics ? We're seeking enthusiastic interns to join our team for an immersive learning experience. Here's what you can...
-
Machine Learning Research Intern
3 days ago
India Machine Learning Studies Full timeMachine Learning Research Internship Please fill out the questionnaire at (You will have to copy-paste the link, apologies for inconvenience) Are you passionate about diving deep into the realms of Machine Learning and Mathematics ? We're seeking enthusiastic interns to join our team for an immersive learning experience. Here's what you can...
-
Machine Learning Research Intern
4 days ago
India Machine Learning Studies Full timeMachine Learning Research InternshipPlease fill out the questionnaire at https://forms.gle/RVkksEicv9Dz86rU8 (You will have to copy-paste the link, apologies for inconvenience)Are you passionate about diving deep into the realms of Machine Learning and Mathematics ? We're seeking enthusiastic interns to join our team for an immersive learning experience....
-
Machine Learning Scientist II
3 days ago
Bengaluru, India Wayfair Full timeJob Description Machine Learning Scientist II, Predictive Search & Guidance Location: Candidates for this position are preferred to be based in Bangalore, India and will be expected to comply with their team&aposs hybrid work schedule requirements. Who we are Wayfair is moving the world so that anyone can live in a home they love a journey enabled by...
-
Bengaluru, India ABB Limited Full timeJob Description At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world. This Position reports to: IS...
-
Helpdesk Associate
3 days ago
Bengaluru, India NTT DATA North America Full timeJob Description Service Desk Associate - English India - Bengaluru, working from office Competitive Salary & Benefits Role Overview The Service Desk Associate advises and assists users over the phone/chat/email in solving problems related to hardware, software, networks, and peripherals using available technology and internal processes & procedures....
-
Director / VP - Sale (North America)
3 days ago
Ahmedabad, India Sahana System Limited Full timeJob Description About Sahana Systems Ltd (SSL). Sahana Systems Ltd. is a leading global IT services provider, headquartered in Ahmedabad, India. Established in 2012, we specialize in digital transformation, cloud solutions, and AI, and are ISO certified with CMMI Level-5 accreditations, ISO 9001, and ISO/IEC 27001 certifications. We are also listed on the...
