Network Operation Lead

About Position: We are seeking Network Operation Lead hands on experience in SDA, SDWAN (Viptela), Palo Alto, etc., - Role: Network Operation Lead - Location: Pune - Experience: 10 to 12 Years - Job Type: Full Time Employment What You'll Do: - Oversee and manage the daily operations and maintenance of the network infrastructure, ensuring optimal performance, security, and reliability. - Monitor and troubleshoot network issues and outages, providing technical support and guidance to the network support team and other stakeholders. - Lead, mentor, and train network support engineers, conducting performance reviews and fostering professional growth. - Manage and optimize network configuration, performance, and security, ensuring compliance with company policies, industry standards, and best practices. - Develop, maintain, and audit network documentation, policies, and procedures. - Evaluate new network technologies and solutions, providing recommendations and detailed reports to management. - Coordinate and implement network projects, upgrades, and migrations, collaborating with internal teams and external vendors. - Maintain network inventory, monitoring systems, and ensure all assets are integrated with security monitoring tools (e.g., SIEM). - Analyse and report on network performance, utilisation, and incident patterns, presenting actionable insights for decision-making. - Ensure all user-facing network services are maintained to a high standard and that service level agreements (SLAs) are consistently exceeded. - Manage technical escalations, incident management, and change management processes, including root cause analysis and problem resolution. - Participate in audits, compliance reviews, and periodic customer or stakeholder reviews for network services. - Maintain and manage team shift rosters and ensure adequate coverage for 24/7 operations if required Expertise You'll Bring: - Bachelor's degree in computer science, Information Technology, Engineering, or a related field. - 10+ years of hands-on experience in enterprise network administration, engineering, or management, with at least 3 years in a team lead or supervisory role. - Advanced knowledge of network protocols, architectures, and devices (routers, switches, firewalls-especially Palo Alto, VPNs, load balancers, wireless networks). - Proficiency with network monitoring and troubleshooting tools (e.g., Wireshark, Cisco Packet Tracer, firewall logs). - Strong understanding of incident management (P1-P4), change management, and service request processes. - Professional certifications such as CCNA, CCNP, or equivalent are preferred. - Experience with Cisco SDA, SDWAN (Viptela), Cisco ISE, Meraki wireless, and ITIL framework is desirable. - Excellent leadership, communication, and problem-solving skills. - Ability to work under pressure, multitask, and prioritize effectively. - Willingness to work on-call, after hours, or weekends as needed. - ITIL, Networking, Technical Support, Troubleshooting, Incident Management, Network Administration, Routers, Switches, Firewalls (including Palo Alto), Wireless (Cisco/Meraki), Monitoring, Security. - Performance Optimization, Policy Development, Service Management, Vendor Coordination Benefits: - Competitive salary and benefits package - Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications - Opportunity to work with cutting-edge technologies - Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards - Annual health check-ups - Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents Values-Driven, People-Centric & Inclusive Work Environment: Persistent Ltd. is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds. - We support hybrid work and flexible hours to fit diverse lifestyles. - Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities. - If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment Let's unleash your full potential at Persistent - "Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind."