Senior Associate

Ready to shape the future of work At Genpact we don t just adapt to change we drive it AI and digital innovation are redefining industries and we re leading the charge Genpact s AI Gigafactory our industry-first accelerator is an example of how we re scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team that s shaping the future this is your moment Genpact NYSE G is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally Through our deep business knowledge operational excellence and cutting-edge solutions - we help companies across industries get ahead and stay ahead Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today Get to know us at genpact com and on LinkedIn X YouTube and Facebook Inviting applications for the role of Senior Associate Technical Support Engineer In this role you will be required to Customer support regarding new or ongoing projects and monitoring of projects inhouse Responsibilities Responsible for complete value stream for new Hot Runner Systems and Controller Develop proposals for solutions concerning application engineering for hot runners in coordination with the application engineering department Customer support by telephone or if necessary personally concerning application new implementation and ongoing projects Prepare offers according to given specifications and Negotiate offers with the customers within given limits Support service projects customer complaints repairs and reconstruction and sales actions documentation and quote status Close collaboration with the Sales Service Engineering and R D department Close collaboration and information exchange with the customer the design engineering department and the field sales engineer in charge as well as with the logistics department Support and monitor projects ranging from the planning stage to delivery and in the field Support the customer in application engineering Arrangement with the customers and coordination of appointments of projects ranging from inquiry to the ordering phase and to delivery Central point of contact person for our customers Responsible for Quotation Process for new systems technical decision pricing Extend Technical Support for Field Sales in RFQ phase Support Order Management on technical Spare Part RFQ s Manage Customer queries and handles general Customer related topics Ability to use superior communication problem-solving and analytical skills to frame decisions for senior management and drive optimized decision-making Excel at delivering the highest levels of client service and enjoy working in a fast-paced and dynamic environment Able to be self-directed and work independently in order to meet and exceed goals Work effectively in a team environment Qualifications Minimum qualifications Bachelor s degree in Mechanical Engineering Design Engineering Process Engineering Plastics engineering Knowledge and experience with hot runner techniques mold making injection molding design engineering is an advantage Excellent written and verbal communication skills Proficiency in MS office tools Ready to take new challenges Willingness to frequent travel Ability to work under pressure and flexibility in working hours Preferred qualifications Knowledge and experience with hot runner techniques mold making injection molding design engineering is an advantage Knowledge of ERP systems Ideal industry experience includes heavy manufacturing industrial engineering Ability to work with minimum supervision in the cross-cultural environment Why join Genpact Be a transformation leader - Work at the cutting edge of AI automation and digital innovation Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career - Get hands-on experience mentorship and continuous learning opportunities Work with the best - Join 140 000 bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture - Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters Up Let s build tomorrow together Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training