Lead People Partner, Member Operations

ABOUT TIDEAt Tide we are building a finance platform designed to save small businesses time and money We provide our members with business accounts and related banking services but also a comprehensive set of connected administrative solutions from invoicing to accounting Launched in 2017 Tide is now used by over 1 million small businesses across the world and is available to UK Indian and German SMEs Headquartered in central London with offices in Sofia Hyderabad Delhi Berlin and Belgrade Tide employs over 2000 employees Tide is rapidly growing expanding into new markets and always looking for passionate and driven people Join us in our mission to empower small businesses and help them save time and money ABOUT THE TEAMThe People Partnering team at Tide plays a pivotal role in driving business success by acting as strategic advisors and coaches to leaders at all levels We provide expert guidance on organisational design talent development employee relations and engagement ensuring a positive and high-performance culture Embedded within the business we use data-driven insights to shape policies pre-empt workforce challenges and lead high-impact initiatives that enable Tideans to do work they love ABOUT THE ROLEAs a Lead People Partner you ll be Acting as a strategic partner and advisor to the SVP Member Operations for Tide s UK Europe and their leadership team providing expert guidance on organisational design workforce planning performance management and employee relations Coaching our People Partnering team for Member Operations for the UK Europe market fostering their professional growth through knowledge sharing best practices and by cultivating a culture of collaboration high performance and continuous improvement Ensuring compliance with local labour laws managing cross-border transfers and adapting HR policies and programs to fit local cultural contexts Handling complex employee relations issues for your region and business units including sensitive matters that may have a significant impact on the business Using data to support everyday people partnering decisions and present data insights to senior stakeholders Partnering with leaders and managers to improve employee engagement and satisfaction including analysing survey results and implementing action plans to address areas of concern Developing plans for talent development and retention through workforce planning performance management and career development Advising leaders on the organisational design and succession planning for their teams Influencing change management by equipping leaders with effective people management tools Serving as an ambassador for all DEI initiatives ensuring diversity and inclusion are at the forefront of all discussions especially those related to performance engagement retention career development Upholding and promoting the values of Tide in all interactions and decisions WHAT WE ARE LOOKING FOR Progressive HR experience including direct partnership with VPs SVPs Experience leading HR for a customer operations client group Good understanding of global HR practices and employment laws particularly in India and various European countries Strong client focus with outstanding judgement critical thinking and analytical skills Strong business acumen and the ability to align HR strategies with business goals Exceptional leadership communication and interpersonal skills Demonstrated ability to drive change at pace and foster a positive organisational culture WHAT YOU LL GET IN RETURNOur location-specific employee benefits are designed to cater to the unique needs of Tideans Self Family Health Insurance Term Life Insurance OPD Benefits Mental wellbeing through Plumm Learning Development Budget WFH Setup allowance 15 days of Privilege leaves 12 days of Casual leaves 12 days of Sick leaves 3 paid days off for volunteering or L D activities Stock Options TIDEAN WAYS OF WORKINGAt Tide we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams While remote work is supported we believe in the power of face-to-face interactions to foster team spirit and collaboration Our offices are designed as hubs for innovation and team-building where we encourage regular in-person gatherings to foster a strong sense of community LI-AC1 LI-HybridTIDE IS A PLACE FOR EVERYONEAt Tide we believe that we can only succeed if we let our differences enrich our culture Our Tideans come from a variety of backgrounds and experience levels We consider everyone irrespective of their ethnicity religion sexual orientation gender identity family or parental status national origin veteran neurodiversity or differently-abled status We celebrate diversity in our workforce as a cornerstone of our success Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members diverse needs and lives We are One Team and foster a transparent and inclusive environment where everyone s voice is heard At Tide we thrive on diversity embracing various backgrounds and experiences We welcome all individuals regardless of ethnicity religion sexual orientation gender identity or disability Our inclusive culture is key to our success helping us build products that meet our members diverse needs We are One Team committed to transparency and ensuring everyone s voice is heard You personal data will be processed by Tide for recruitment purposes and in accordance with Tide Platform