Key Account Manager

6 days ago

Bengaluru, India Navi Full time

About the Team The Ads team at Navi is responsible for delivering personalised and contextually relevant advertisements to customers within the app. By leveraging user insights and data-driven targeting, the team ensures ads feel like a natural and helpful part of the customer journey, ultimately driving both user satisfaction and incremental revenue for the business. What We Expect From You - Account Management: Work with the business head to manage partner relationships, and day to day operations for partners. - Reporting: Share regular status updates, dashboards, and trackers with leadership & cross org teams to show progress and highlight gaps. - Launch New Partners: Facilitate, set up, and provide operational support for new ad partners, setting them up for success on the Navi platform. - Program Management: Work with internal teams (inc finance, product, analytics and marketing) to help drive business operations for partners. - Manage Escalations: Act as the L2 for all partner escalations. Flag delays or issues to the right stakeholders with suggested next steps or alternate plans. - Process Management: Identify and resolve workflow inefficiencies in day to day business by working closely with internal/external teams. Must Haves - 3-5 years of experience in operations/business/growth roles, preferably in the consumer tech space. - Expertise in data analysis and reporting tools (Excel, Gsheets are P0, good to have- SQL). - Good analytical and problem-solving skills. - Ability to collaborate with cross org & external stakeholders to set up & streamline processes. Inside Navi We are shaping the future of financial services for a billion Indians through products that are simple, accessible, and affordable. From Personal & Home Loans to UPI, Insurance, Mutual Funds, and Gold — we’re building tech-first solutions that work at scale, with a strong customer-first approach. Founded by Sachin Bansal & Ankit Agarwal in 2018, we are one of India’s fastest-growing financial services organisations. But we’re just getting started Our Culture The Navi DNA Ambition. Perseverance. Self-awareness. Ownership. Integrity. We’re looking for people who dream big when it comes to innovation. At Navi, you’ll be empowered with the right mechanisms to work in a dynamic team that builds and improves innovative solutions. If you’re driven to deliver real value to customers, no matter the challenge, this is the place for you. We chase excellence by uplifting each other—and that starts with every one of us. Why You'll Thrive at Navi? At Navi, it’s about how you think, build, and grow. You’ll thrive here if: - You’re impact-driven : You take ownership, build boldly, and care about making a real difference. - You strive for excellence : Good isn’t good enough. You bring focus, precision, and a passion for quality. - You embrace change : You adapt quickly, move fast, and always put the customer first.

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