Assistant Manager

3 weeks ago

Noida Uttar Pradesh, India EXL Service Full time

Position TitleAM - OperationsFunction Responsibility LevelOperations LeadReports toManager Senior Manager OperationsLocationNoida IndiaSpan of ControlN APosition TypePermanentEssential Functions Customer Support Address and resolve billing inquiries and issues via phone email or chat Billing Management Process and manage customer billing information including invoices payments and account adjustments Issue Resolution Investigate and resolve discrepancies in billing and payments Documentation Maintain accurate records of customer interactions and transactions Communication Liaise with other departments to ensure seamless resolution of customer issues Compliance Ensure all billing activities comply with company policies and regulations Reporting Generate and analyze billing reports to identify trends and areas for improvement To work under minimum supervision and to comply with established procedures or as directed by Manager Adaptable to learn new document type process concept and skills Good Interpersonal Skills and Email Communication to communicate with Sales other internal teams Ensure adherence to process guidelines as per agreed quality standard on all SOPs Performance parameters Attendance Schedule Adherence Timeliness Accuracy Attrition management Team objectives Process Specific Skills Good Knowledge of MS office Good Analytical skills Basic Accounting Skills Soft skills Customer-Focused Dedicated to providing excellent customer service Detail-Oriented Meticulous in handling billing information and resolving issues Adaptable Able to handle a fast-paced and dynamic work environment Proactive Takes initiative to identify and solve problems Education Requirements Masters in accounting MBA Finance Work Experience RequirementsTotal work experience 4 to 6 yearsEnclosuresAcknowledgement acknowledge that the information contained in this document is factual and complete Candidate Supervisor ManagerDate

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