Front Desk Executive

3 weeks ago


Bhandardara MH IN The Hosteller Full time

Job Responsibilities Make a daily reservation count for arrivals and departures to direct actions in selling rooms beds Register all incoming guests ensuring that all pertinent information is obtained and recorded Ensure that all payments have been made by in-house guests Accept and record credit card photo ID information and other relevant document on guest accounts and provide change for guests as needed Close guest accounts at time of check out and ascertain satisfaction In the event of dissatisfaction research and attempt to resolve problem within established guidelines may include escalating issues to a Senior Manager Maintain positive guest relations and anticipate guest needs respond promptly and acknowledge guest at all times Address and resolve guest complaints and ensure guest satisfaction Handle guest mail and messages with respect to privacy and professionalism Document all guest requests concerns and communication information to responsible personnel for proper handling Have thorough and updated knowledge of the hostel brand and various programs trips travel programs events special offers etc Coordinate with the community manager to get the activity board and daily events updated Upsell additional facilities and services when appropriate Respond quickly to incoming calls lobby visitors and team members needing front desk assistance Oversee the housekeeping department Job Type Full-time Pay 13 000 00 - 18 000 00 per month Benefits Health insurance Life insurance Paid time off Provident Fund Application Question s Do you have a Degree Diploma in Hotel Management Tourism Sector Will you be able to join immediately Are you location flexible-Fort Kochi Wayanad Munnar Experience Front Office 2 years Required Location Bhandardara Maharashtra Required


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