Sales Project Success Manager

22 hours ago

Gurugram India AT&T Full time

Job Description

Job Description:

This position requires office presence of a minimum of 5 days per week and is only located in the location posted. No relocation is offered.

Join AT&T's Sales team and help connect customers with innovative solutions in cybersecurity, fiber, wireless, cloud, IoT, and more. Your sales expertise will drive growth and support our vision to lead the industry in connectivity, technology, and community.

As a Sales Project Success Manager you will be a key driver in ensuring the seamless execution and delivery of high-capacity orders for large accounts at AT&T Business Solutions. Your work directly impacts customer satisfaction, revenue growth, and operational excellence by bridging sales, delivery teams, and clients. Your proactive management and advocacy ensure timely, accurate order fulfillment while fostering strong client relationships and continuous process improvement.

What You'll Do:

- Coordinate cross-functional teams to ensure timely release and delivery of high-capacity orders post-sales.
- Act as the primary customer advocate, resolving issues and maintaining transparent communication throughout the order lifecycle.
- Monitor order progress, provide updates, and escalate risks to maintain high service levels and customer satisfaction.
- Analyze delivery data to identify bottlenecks and drive process improvements.
- Manage revenue assurance activities to ensure accurate order fulfillment and revenue capture.
- Support and mentor junior team members, fostering collaboration and a results-driven environment.

What You'll Need:

- Strong communication skills to manage interactions at all organizational levels, including executive discussions.
- Exceptional problem-solving and decision-making abilities in cross-functional and high-pressure environments.
- Effective time management and adaptability to shifting priorities and tight deadlines.
- Customer-focused mindset with the ability to advocate and build trust with clients and internal teams.
- Leadership skills to influence teams and cascade critical messages clearly and concisely.
- Collaborative approach to work well within diverse teams and mentor peers.

What You'll Bring:

- 9+ years of project management or service delivery experience, preferably in telecom or IT sectors.
- Deep knowledge of sales, order entry, and service delivery processes and related tools.
- Proficiency in Microsoft Excel and PowerPoint for data analysis and presentations.
- Graduate or postgraduate degree in Business, Technology, or a related discipline.
- Familiarity with revenue assurance practices and customer service in a telecom or IT environment.
- Experience working in US shift hours and managing high-capacity order projects.

Location: Gurgaon, India

Working Hours: US Shift (starting at 18:00 IST)

Weekly Hours:

40

Time Type:

Regular

Location:

Gurgaon, India

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

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