Sales Operations Business Partner

Job Description Sales Operations Business Partner Clean Harbors Environmental Services (CHES) Experience: 5-8 Years Location: Hebbal, Bangalore, Work from Office Working Hours: 3.00PM TO 12.00AM IST The Opportunity Clean Harbors is looking for a Sales Operations Business Partner to support our Clean Harbors Environmental Services (CHES) business segment. This role acts as the primary strategic partner and sales enablement leader for the Technical Services and Field Services sales teams. You'll serve as a trusted advisor, ensuring our sales organization is empowered with the systems, tools, data, and processes needed to drive performance and efficiency. This is a hands-on, high-impact role ideal for a proactive professional with strong business acumen, analytical thinking, and a passion for process excellence. You'll collaborate with sales and business leadership to remove friction, streamline operations, and accelerate growth. Key Responsibilities Strategic Partnership & Sales Enablement - Serve as the primary business partner and Sales Operations SME for the Clean Harbors Environmental Services (CHES) segment, which includes both the Technical Services and Fields Services sales teams. - Partner with Sales and Business Leadership to develop and execute sales strategies, operating models, and measurement frameworks that deliver predictable business outcomes. - Act as a trusted advisor to senior leaders, bringing insights that drive efficiency, productivity, and revenue growth. - Lead key planning and operational cycles including annual budgeting, KPI tracking, and performance reviews. - Drive adoption and effective utilization of sales tools, systems, and workflows, including Salesforce and other BI platforms. - Deliver training and enablement programs for new hires and ongoing development within the Clean Harbors Environmental Services (CHES) sales team. Sales Operations Leadership & Process Excellence - Coordinate and align all Sales Operations functions (reporting, analytics, enablement, CRM, data management) to meet the segment's goals. - Prioritize and manage competing business requests, ensuring alignment with enterprise objectives and operational standards. - Own the request intake and resolution process, ensuring speed, accuracy, and high-quality delivery. - Promote cross-segment collaboration, knowledge sharing, and standardization of tools and processes. - Partner with other Sales Operations Business Partners to scale best practices and enhance organizational synergy. Analytics, Insights, and Decision Support - Translate data into actionable business insights and communicate results in a clear, compelling manner. - Provide data-driven recommendations that enhance forecasting accuracy and sales performance. - Develop and maintain dashboards, performance metrics, and executive reports to monitor progress and identify improvement areas. Operational Compliance & Governance - Ensure adherence to Sales Operations policies, SOPs, and data governance standards. - Maintain process consistency to minimize system noise and operational inefficiencies. - Support change management initiatives that promote process discipline and continuous improvement. - Foster a culture of accountability and transparency within the Clean Harbors Environmental Services (CHES) sales organization. Key Priorities - Business Partnership & Enablement: Build trusted relationships with Corporate Account Sales SVPs and Managers; drive adoption of standardized tools, systems, and reporting. - Operational Alignment: Ensure effective collaboration across Sales Ops domains and minimize workarounds. - Process Stability & Compliance: Simplify systems and workflows to enable scalability, efficiency, and predictability. Qualifications - Master's in Business Administration (MBA) is mandatory with prior 5 - 8 years of relevant experience. - Proven ability to lead through influence and develop strong cross-functional partnerships. - Strong business acumen, analytical thinking, and problem-solving ability. - Excellent organizational skills; able to manage multiple priorities under tight deadlines. - Proficiency in Salesforce and related analytics or BI tools (Tableau, Power BI, etc.). - Deep understanding of sales operations processes, data management, and enablement frameworks. - Demonstrated ability to communicate complex ideas clearly through reports and presentations. - Experience delivering training to commercial teams in enterprise or global settings. - High attention to detail, discretion, and sound business judgment. - Collaborative team player with a proactive mindset and ability to thrive in fast-paced environments.