Customer Service Agent

2 weeks ago

Hyderabad, India STATS PERFORM Full time

Job Description

Role & responsibilities

- Build your customer service skills by being a first point of contact for DAZN customers
- Complete our customer service training programme
- Gain broader business experience by working with multiple global teams
- Work on DAZNs customer retention strategy
- Provide valuable feedback to improve the customer experience
- Build data and performance skills by ensuring KPI and SLA adherence
- Be part of an inclusive and dynamic customer service team
- Own customer issues

Preferred candidate profile

- Business level English (C1)
- Previous work experience in a customer service environment
- Good understanding of customer service metrics such as Average Handling Time, Average Response Time, First Time Right, etc
- Strong focus on quality and ambition to deliver world class customer service experience for sports fans
- Ability to troubleshoot customer queries such as streaming, payment and technical issues
- Teamwork and willingness to adapt to DAZN processes
- Excellent oral and written communication skills Even better if you have:
- Experience working under pressure with the flexibility to meet the requirements of a 24/7 365 day per year operations team
- Previous experience using Zendesk
- An interest in global sports

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