Customer Service Agent

3 days ago

Kukatpally Hyderabad Telangana, India Teleperformance Full time

Dear Applicants,

**Contact - Paul
- 8886349216 & Manohar
- 8297780881 **

Position - Customer support agent.

Banking inbound process

**No of position = 100 Nos**

Work from Office only.

Skillset required - DRA certification mandatory.

Job description
- Graduates with good Communication Skills
- Debt Recovery Agent (DRA) Certification is Mandatory
- Spoken proficiency in English, Hindi & Telugu OR English/ Tamil / Malayalam / Kannada
- Experience in tele collections process, Collections Management, Debt Collection, Debt Recovery, or related fields.
- Strong understanding of collections processes, laws, and regulations governing the industry.
- Shift Timings: 8:00 -20:00 window
- 6 Days Working with 1 Rotational Off
- Work Location : Teleperformance, 2nd Floor, NSL Building, Kukatpally, Hyderabad
- CTC : Up to 22000 Per Month with ESI ,PF

Roles and Responsibilities
- Conduct telephonic conversations with customers to collect payments and negotiate settlements.
- Maintain accurate records of all interactions with customers using CRM software.
- Manage debt collection operations to achieve targets and improve recoveries.
- Work Location : Teleperformance, 2nd Floor, NSL Building, Kukatpally, Hyderabad
- Job Types: Full-time, Permanent

**Work location-**

**Teleperformance Office ,KPHB, Hyderabad**

**NSL Centrum Mall**

**Landmark Reliance trends building,**

**2nd Floor, Lift Lobby-2,**

**Plot No-1062 & 1063, Phase 5,KPHB Colony,**

**Opp road to Forum mall Lane, Hyderabad 500072.**

Contact Team Hr
- Recruitment team Paul
- 8886349216 Manohar
- 8297780881

**Job Types**: Full-time, Permanent

Pay: ₹16,000.00 - ₹20,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Rotational shift

Supplemental Pay:

- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (preferred)
- Telugu (preferred)

License/Certification:

- DRA Certification (preferred)

Work Location: In person

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