Retention & renewals manager - Customer Success

About BiteSpeed Hey there We are a Sequoia-backed SaaS startup building an AI-native Marketing, Support & Sales suite for e-commerce brands. We're currently working with 3000+ e-commerce brands globally across 50+ countries and are fortunate to have raised $5.5M+ along the journey with marquee investors like Sequoia Capital India, Kunal Shah, Gaurav Munjal & more backing us. Check out more about us here - https://www.bitespeed.co/ and do read through our 200+ odd 5-star reviews to get a sense of what our customers say about us here - https://apps.shopify.com/bitespeed-fb-messenger-chatbot (we openly brag about this 😉) We've had some solid investors back us (making it easier for you to stalk us since you'd do this anyway):- - BiteSpeed Raises USD 3.5M Funding, Led by Peak XV's Surge- https://www.businesswireindia.com/e-commerce-ai-startup-bitespeed-raises-usd-3-5m-funding-led-by-peak-xvs-surge-92455.html - E-commerce AI start-up BiteSpeed raises $3.5 million funding led by Peak XV's Surge- https://www.thehindubusinessline.com/info-tech/e-commerce-ai-start-up-bitespeed-raises-35-million-funding-led-by-peak-xvs-surge/article68863058.ece - BiteSpeed Raises $1.9 Million Seed Funding From Sequoia India's Surge- https://www.entrepreneur.com/en-in/business-news/bitespeed-raises-19-million-seed-funding-from-sequoia/418414 About the role We're looking for an Account Manager – Customer Success to help trial users see value fast and turn into long-term, paying customers. As we scale, making this journey smooth, effective, and outcome-driven is mission-critical — and that's where you come in. You'll be the go-to person for helping trial users succeed — showing them more value at every step, guiding them through setup & unlocking quick wins, making customers true fans of BiteSpeed. What you'll do - Own relationships with trial users — make them successful and true fans of BiteSpeed. - Drive trial conversions by engaging users early, understanding their goals, and showing them a clear path to value. - Proactively unblock stuck accounts and get them back on track. - Lead high-touch onboarding and activation — especially for high-potential users. - Use your customer success skills to guide setup, adoption, and ultimately, conversion and account expansion. - Partner with product, sales, and growth teams to share insights and improve the overall trial experience. - Monitor account health, usage patterns, and engagement signals to spot opportunities and act fast. What makes you a good fit - You genuinely like helping people and feel fulfilled when your customers succeed. - You have 2+ years of experience in customer success, account management, or a similar role where you've driven outcomes and revenue. - You like being consultative, talking about ROI, business outcomes, and what "success" actually looks like. - You have a genuine interest in conversations with people from different backgrounds to learn about their lives. Salary and Location Location: Bangalore Expected CTC: We pay on top of market standards with generous ESOPs for everyone in the team. Our Way Of Life - https://www.notion.so/bitespeed/Way-Of-Life-At-BiteSpeed-44d9b9614d9641419da910189b1e9f8e. Our Purpose At BiteSpeed, work is personal. You could blame this on us being existential, but most of us are spending the best years of our lives doing this and we want to be purposeful about the kind of workplace we're trying to create. Our purpose is about why we're here and what we care about:- - Personal Transformation - Wealth Creation - Winning Together Our Values Our values are about how we do what we do. Values define the right thing to do. We hire, reward and sometimes have to let go based on our values. We have 5 core values:- - Go Above And Beyond - Making Things Happen - Say It Like It Is - Progress Over Perfection - Don't Take Yourself Seriously, Take Your Work Seriously Perks & Benefits Small things we've done to ensure we take care of our wellness, learning & keep things fun:- - Health Insurance - Health insurance cover and accident coverage for extra cushion and mental peace when rainy days hit us. - Quarterly Off-sites - Quarterly off-sites are a core part of the BiteSpeed culture. Our off-sites range from intense quarter planning sessions to crazy mafia nights and competitive cricket matches (with a lot of trash talking). - Cult Fitness Membership - All work and no play makes jack a dull boy. Cult Fit and Cult Play passes to make sure we hit the gym more often. - Personal Development - We sponsor courses, conference tickets, books on a case to case basis to ensure we're constantly growing. - Salary In Advance - Trust first, by default. We pay out salaries in the first week of the month. How to apply? If this sounds interesting drop a personal note with why you'd want to work with us and what makes you a good fit on talent@bitespeed.co. Know someone who might be a great fit? Refer them to us, if they end up joining we'll send you an Apple Airpods Pro as a gesture of thanks For any queries feel free to write to talent@bitespeed.co.