Customer Success Manager

4 days ago

Bengaluru, India Richpanel Full time

Quick Highlights - Role: Own end-to-end success for a portfolio of high-value customers at Richpanel, an AI-first customer service platform disrupting the $400B BPO market. Help e-commerce brands automate customer support, reduce costs, and deliver effortless CX at scale. - Reports to: Head of Customer Success - Stage: Team of 25. Primarily based in Bangalore, India, with a few team members in the USA. - Growth: Raised seed round from Sequoia and profitable with over 2,000 US-based brands. - Location: In-office. Bangalore, India. - Compensation: INR 20 – 30 LPA, depending on experience. - Team: You’ll be part of our world-class Customer Success team, working cross-functionally with Product, Sales, and Support to drive adoption and retention. - Why now: With growing demand from 2,000+ e-commerce brands and accelerating automation adoption, we’re scaling our Customer Success team to deepen relationships, increase automation ROI, and ensure long-term retention. About the Role As a Customer Success Manager at Richpanel, you’ll own a portfolio of high-value accounts and drive measurable outcomes, renewals, and growth. You’ll act as a trusted advisor to CX and e-commerce leaders—connecting business goals with automation outcomes. You’ll manage customers end-to-end—from onboarding to renewal—while helping shape Richpanel’s success playbooks, workflows, and processes. If you love solving business problems, influencing product strategy, and turning adoption into executive-level impact, this is the role for you. Responsibilities - Own a portfolio of customer accounts, driving adoption, measurable outcomes, renewals, and growth. - Maintain

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