Restaurant Manager-hiex Hydbh

6 days ago


India IHG Hotels & Resorts Full time

Job Category Hotel-Food and Beverage Key Responsibilities Guest Experience Ensure guests consistently receive prompt friendly and efficient service Handle guest feedback and resolve any complaints promptly and professionally Monitor guest satisfaction levels and take proactive steps for improvement Operational Excellence Supervise and coordinate restaurant operations including breakfast service and a la carte or buffet offerings Ensure compliance with IHG brand standards and local hygiene health and safety regulations Maintain cleanliness orderliness and proper presentation across the restaurant service areas and pantry Manage inventory requisitions and par levels for F B supplies Team Management Lead train and motivate the service team to deliver consistent True Hospitality Prepare staff schedules and manage manpower effectively Conduct daily briefings ensuring team members are updated on hotel activities promotions and operational priorities Financial Administrative Responsibilities Assist in achieving departmental revenue and cost-control targets Ensure proper cash handling billing accuracy and adherence to financial procedures Participate in menu planning and promotional activities with the F B Manager and Chef Brand Compliance Ensure brand standard compliance in product presentation service delivery and guest engagement Support IHG s True Hospitality for Good culture and maintain a positive guest-focused environment Ensure adherence to IHG Way of Clean and HACCP standards at all times Qualifications Experience Diploma Degree in Hotel Management or equivalent Minimum 3-5 years of F B experience with at least 1 year in a supervisory or managerial role preferably with an international hotel brand Strong leadership communication and problem-solving skills Knowledge of POS systems inventory management and guest service standards Flexibility to work shifts weekends and holidays as per business needs


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