UC Engineering Consultant

1 day ago

Gurugram, India MiraTech Full time

Job Description

Responsibilities:

- Collaborate with vendors, clients, carriers, and internal technical teams on the deployment, optimization, and security of Cisco Unified Communications systems (CUCM, CUC, Jabber, video infrastructure, etc.).
- Perform regular maintenance and upgrades on infrastructure and endpoints to ensure optimal system performance.
- Lead the analysis and adoption of new technologies, providing recommendations and driving the implementation of innovations.
- Provide technical support to the Video Infrastructure team lead to ensure reliable video conferencing and collaboration services.
- Conduct security reviews and assessments of infrastructure and applications to maintain compliance with industry standards.
- Research and recommend new software, hardware, tools, and systems to enhance collaboration services and improve user experience.
- Develop and maintain user guides, technical documentation, project plans, and other system-related materials.
- Monitor system performance using tools like Zabbix and Wireshark, escalate issues to vendors, and provide metrics/reports on conferencing services.
- Adhere to the design, programming, and application standards as setup by the company. Including compliance with all firm and departmental policies and procedures.
- 5+ years of hands-on experience in Unified Communications, VoIP, and Collaboration tools, including Cisco products (Call Manager, Meeting Server, Expressway/VCS, TMS, Meeting Manager, Endpoints, WebEx, Jabber).

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