Director of People Operations
4 days ago
About the job Overview The Director of People Operations & Community Engagement leads InRhythm's full people strategy, driving consultant performance, client success, and a thriving company culture. This role oversees all aspects of the employee journey, from onboarding to engagement, growth, and retention, while ensuring global compliance and a strong total-rewards approach. This leader manages a small, high-performing team (HR & Ops Manager, People Ops Generalist, and Community & Brand Manager), improves HR systems and automation, and builds an employer brand and consultant community that strengthens InRhythm's market reputation. The ideal candidate is proactive, data-driven, and passionate about building a people-first, performance-focused culture in a fast-growing environment. Key Responsibilities Culture & Leadership - Set People & Culture goals that align with business and revenue objectives. - Build leadership pipelines, identify successors, and support high-potential consultants. - Track and report on culture health, people metrics, and engagement to the CEO and leadership team. - Promote transparency, psychological safety, and continuous improvement. - Partner with leadership to maintain "Best Place to Work" standards across the company. Employee Experience & Engagement - Design and manage onboarding programs (US & India) with clear success metrics. - Lead eNPS and engagement initiatives to improve retention and morale. - Oversee performance management processes—competency models, reviews, and rewards. - Use surveys and data to strengthen engagement and reduce turnover. Total Rewards & Compliance - Define and manage compensation structures, bonuses, equity, and benefits that balance attraction and profitability. - Lead annual compensation reviews, vendor negotiations, and pay equity analysis. - Maintain compliance with employment laws and regulations in all operating regions. - Partner with Legal and Finance to manage employment risks and audits. HR Technology & Analytics - Set the roadmap for HR systems, automation, and analytics. - Implement tools that improve efficiency, data accuracy, and employee self-service. - Deliver dashboards and insights that inform workforce planning and performance. - Use predictive analytics to forecast talent needs and support business strategy. Employer Brand & Community - Lead InRhythm's employer brand and content strategy to strengthen market presence. - Grow and manage the Consultant Community Platform—learning, recognition, and mentorship. - Partner with the CEO and Marketing to position InRhythm as a "Best Place to Work." - Share success stories and thought leadership to attract top talent and clients. Required Experience, Skills & Qualifications - Bachelor's degree in HR, Business, or a related field (SHRM certification preferred). - 8–12+ years of HR or People Operations experience in a fast-paced, high-growth company. - 3+ years in a senior HR leadership role managing teams. - Experience in IT consulting or professional services required. - Proven success in scaling HR processes, improving retention, and driving engagement. - Strong leadership, accountability, and communication skills. - Expertise in HR systems, automation, and analytics. - Knowledge of compensation strategy and benefits optimization. - Experience with employer branding and talent attraction initiatives.
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