Technical Support Manager-india
3 days ago
Job Description The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environment will also make you an ideal candidate. Responsibilities - Reproduce customer environment and run tests - Manage and address electronic tickets efficiently - Liaise between sales team, customer success team, and customers to properly address customer problems - Troubleshoot and configure software and hardware Qualifications - 2+ years of technical support experience - Customer service oriented - Strong written and verbal and troubleshooting skills Qualifications & Requirements 1. Education & Professional Background - Bachelor's degree or above in Electrical Engineering, Automation, Energy & Power Engineering, or related fields preferred. 2. Management & Leadership - Proven experience in team management, talent development, and performance enhancement. - Ability to coordinate resources between headquarters and local operations and effectively drive strategy execution. 3. Industry Experience - Minimum 2 years of after-sales management experience in the solar or inverter industry. 4. Localized Operational Capability - Familiarity with India's service market, customer behavior, and business ecosystem. - Demonstrated experience in building localized service systems from scratch (0 to 1). 5. Language & Location Requirements - Strong communication skills in both English and Chinese, to coordinate with headquarters and local customers. - Willingness to be based in India long-term, with occasional travel to Shenzhen as required.
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Technical Support Manager-india
2 weeks ago
Delhi, India, India Growatt New Energy Full timeThe ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environment will also make you an ideal candidate.ResponsibilitiesReproduce...
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Technical Support Manager-india
2 weeks ago
india Growatt New Energy Full timeThe ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environment will also make you an ideal candidate.ResponsibilitiesReproduce...
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Technical Support Manager-india
2 weeks ago
Delhi, India Growatt New Energy Full timeThe ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environment will also make you an ideal candidate.ResponsibilitiesReproduce...
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Technical Support Manager-india
2 weeks ago
Delhi, India Growatt New Energy Full timeThe ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environment will also make you an ideal candidate. Responsibilities Reproduce...
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Technical Support Manager-india
1 week ago
Delhi, India Growatt New Energy Full timeThe ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers‘ technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environment will also make you an ideal candidate. Responsibilities Reproduce...
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Technical Support Manager-india
2 weeks ago
Delhi, India Growatt New Energy Full timeThe ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environment will also make you an ideal candidate. Responsibilities - Reproduce...
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Technical Support Manager-india
2 weeks ago
Delhi, India Growatt New Energy Full timeThe ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environment will also make you an ideal candidate. Responsibilities Reproduce...
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Technical Support Manager
2 weeks ago
Hyderabad, India Zones India Full timeJob Description Description Company Overview: When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones First Choice for IT.TM Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain....
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Manager, Technical Support
2 weeks ago
Ahmedabad, India Advantmed India LLP Full timeJob Description Designation: Manager - Technical Support Location: Ahmedabad [Work From Office] Shift: Rotational Shift Role & Responsibilities: - Oversee 100% of the requests, incidents and problems. Manages and coordinates urgent and complicated support issues. - Train, coach and mentor L1/L2 Technical Support Engineers. - Manage 24X5/7 service...
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Technical Support Manager-india
2 weeks ago
New Delhi, India Growatt New Energy Full timeThe ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environment will also make you an ideal candidate.Responsibilities Reproduce...
