Messaging Services Senior Specialist

Req ID 298171NTT DATA strives to hire exceptional innovative and passionate individuals who want to grow with us If you want to be part of an inclusive adaptable and forward-thinking organization apply now We are currently seeking a Messaging Services Senior Specialist - Application Management to join our team in Noida Uttar Pradesh IN-UP India IN Experience and knowledge of the following technologies o MS Teams o Direct routing Enterprise voice o Creating and routing of Zoom Telephony o Management of DID services will be done using available tools in Zoom o Manage Zoom and MS Teams that reside in a cloud environment or obtained as a hosted Service MS Teams administrator Direct routing with MS Teams MS-teams PSTN Direct routing Configuring and Managing Direct Routing in Microsoft Teams Manage team and channels in Microsoft Teams Audio conferencing users Intermediate knowledge of IP Telephony Knowledge of Server and Networking principles pertaining to enterprise environment Performs maintenance on existing operating systems Evaluates engineers tests recommends and implements secure infrastructures Acts as a resource for system escalation issues Documents platform standards and processes for ongoing operations Gathers business requirements for system design and validates recommended solution for Change Management Schedules and coordinates installation and maintenance of software hardware on the network and ensures compatibility of all communications and computer hardware software Performs root cause analysis on failed components and implements corrective measures Provides ongoing information to leadership customers and peers regarding enhancements innovations and solutions Responsible for following company specific systems engineering standards Acquisitions Add acquisitions messaging environment under NTT Data Services planning development and sustaining included in this process Executive support escalations 20-30 time consuming work per week most client outlook remote access troubleshoot feedbacks RCA for high severity issue CRQ Deployments during weekends and holidays On Call Support shift for all required work and done during weekends Provide Technical Documentation and training to L1 and Service desk About NTT DATANTT DATA is a 30 billion trusted global innovator of business and technology services We serve 75 of the Fortune Global 100 and are committed to helping clients innovate optimize and transform for long term success As a Global Top Employer we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies Our services include business and technology consulting data and artificial intelligence industry solutions as well as the development implementation and management of applications infrastructure and connectivity We are one of the leading providers of digital and AI infrastructure in the world NTT DATA is a part of NTT Group which invests over 3 6 billion each year in R D to help organizations and society move confidently and sustainably into the digital future Visit us atNTT DATA is an equal opportunity employer and considers all applicants without regarding to race color religion citizenship national origin ancestry age sex sexual orientation gender identity genetic information physical or mental disability veteran or marital status or any other characteristic protected by law We are committed to creating a diverse and inclusive environment for all employees If you need assistance or an accommodation due to a disability please inform your recruiter so that we may connect you with the appropriate team