Associate - Network Operations

Job Description About BNP Paribas India Solutions Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union's leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions. About BNP Paribas Group BNP Paribas is the European Union's leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group's commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability Commitment to Diversity and Inclusion At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. About Business Line/Function BNP Paribas IT teams are providing infrastructure, development and production support services to all applications used worldwide by all business lines. There is a great variety of technologies and infrastructures from legacy systems to cutting edge Cloud technologies. Within BNP Paribas Group IT, teams are organized in several divisions called OPS which are each responsible for a business line. The current position is to be filled within a mutualized team covering 4 OPS: - French Retail Banking - Personal Finance - Payments - Group Functions. These four business lines represent a significant part of BNP Paribas business. This team is leveraging common tools and frameworks to provide standardized IT services to the business applications. Job Title Senior Associate Network Engineer Date 01/01/2026 Department ISPL ITG WIN NOC Mumbai Location: Chennai Business Line / Function ITG Production Reports To (Direct) Grade (if applicable) (Functional) Number Of Direct Reports Directorship / Registration: NA Position Purpose The main activity of the Network engineer- NOC is to manage remote network management services across different domains of network. The network services would mainly include support on WAN, LAN, Wi-Fi and MPLS technologies. It includes support on Routers, Switches, Firewall, Proxies, IPAM, Load Balancers. One will assist the team ensuring effective service management to meet service-level agreements and control costs. Responsibilities Direct Responsibilities - NOC experience, must be ready to work in 24*7 environment - BAU Support Operations - CCNA training is expected, certification is desirable. - Technical knowledge on MPLS, Routing and switching protocols, Experience with Zabbix, Service NOW is desirable. - Conceptual knowledge of ADVA, Proxy, Firewall, load balancers, DNS, DHCP. - Coordinates root cause analysis for all day-to-day technical issues in client environments and establish recovery and prevention processes. - Coordinates with onshore teams; interface with customers, vendors and partners for issue resolution. - Assists the Team Leads/Delivery Manager in maintaining SLA adherence. - Defines, implements and enforces standards and understands exception handling. - Proposes solution alternatives, provide impact analysis for any technical changes. Contributing Responsibilities - Contribute to improving the quality of service by proposing improvements - Contribute to the acquisition by ISPL team of new skills & knowledge to expand its scope - Help build team spirit and integrate into BNP Paribas culture Technical & Behavioral Competencies - Minimum 16 years of education required - 4 to 7 years of work experience required, minimum 4 years of relevant work experience required - Basic skills in implementation and administration of MPLS, Local Area Networks, Wide Area Networks and network security (VLANs, VPNs) and Network Products - Routers, Switches, Firewalls, Proxies, Load Balancers, Voice Gateways, Unified Communication Devices; strong knowledge of static/dynamic routing protocols(EIGRP/OSPF/BGP/ISIS), transports (Internet/MPLS/VPLS) is expected. - Experience with one or more of Infoblox Net-MRI, Service NOW, CA Spectrum, Zabbix. - Experience in configuring and troubleshooting Firewalls (Checkpoint, Fortinet, etc.) - Trouble shooting skills to identify faults and ensure timely repairs. - Experience in administration and troubleshooting of IPAM systems DNS/DHCP/NTP (Infoblox) - Experience in network security, load balancers and Unified Communications Devices (voice/Datacom/wireless) - Skills in installation, configuration and troubleshooting of local area and wide area networks using Cisco hardware, leased lines / IPsec VPNs and MPLS. Specific Qualifications (if Required) - B.E or Equivalent - CCNA (Routing & Switching) ITIL V3 Foundation desirable Skills Referential Behavioural Skills: (Please select up to 4 skills) Ability to collaborate / Teamwork Attention to detail / rigor Ability to deliver / Results driven Critical thinking Transversal Skills: (Please select up to 5 skills) Ability to understand, explain and support change Ability to inspire others & generate people's commitment Analytical Ability Ability To Develop Others & Improve Their Skills Choose an item. Education Level Bachelor Degree or equivalent Experience Level At least 5 years Other/Specific Qualifications (if Required) Good communication Compliance with procedures To be focus To be proactive