DRA Certified Telecaller

Position: DRA Certified Telecaller - Debt Recovery Location: Mumbai Work Type: Phone calls only – No field visits Job Role: Call customers to recover pending payments Rules: Follow RBI guidelines and company process Skills Needed: Good communication, polite but firm approach Requirement: Valid DRA Certification Languages: Any one – English, Hindi, Marathi, Tamil, Malayalam, Kannada, Telugu Salary: ₹20,000 per monthApply: Send CV or contact us nowKey Responsibilities 1. Debt Recovery and Collection Contact customers via phone calls to remind them of their outstanding dues. Explain the amount overdue, due dates, and repayment options. Convince and guide customers to make timely payments through acceptable modes. Follow up systematically on promised payments until the dues are cleared. Ensure compliance with RBI and IIBF guidelines while interacting with customers. 2. Customer Interaction and Relationship Management Handle customer queries regarding loan accounts, repayment schedules, and settlement options. Maintain a courteous and empathetic tone while dealing with customers in financial distress. Educate customers on the consequences of non-payment, such as penalties, legal action, or impact on credit scores. Build rapport with customers to encourage cooperative repayment behavior. 3. Compliance and Ethical Practices Strictly follow the Code of Conduct for Recovery Agents prescribed by RBI. Avoid rude, wrong language, or unethical persuasion techniques. Record calls and maintain evidence of communication as per company policy. Respect customer privacy and avoid disclosure of loan details to unauthorized persons. 4. Data and Record Management Update customer contact information and payment status in the CRM or collection software. Keep track of payment promises and ensure follow-ups on the committed dates. Generate daily, weekly, and monthly collection reports. Highlight non-responsive or dispute cases to the collection manager for further action. 5. Negotiation and Dispute Resolution Negotiate settlement terms, part payments, or extended payment plans if permitted by company policy. Escalate unresolved or disputed accounts to senior collection officers or the legal department. Mediate between the customer and the finance company to find mutually acceptable repayment solutions. 6. Target Achievement Meet or exceed monthly and quarterly recovery targets. Ensure high recovery rates while maintaining customer satisfaction and compliance. Work collaboratively with the team to achieve department goals. Skills and Competencies 1. Technical Knowledge Strong understanding of loan products, repayment schedules, and EMI structures. Knowledge of RBI debt recovery guidelines and the legal aspects of collections. Familiarity with CRM software and call management systems. 2. Communication Skills Clear and confident verbal communication in English, Hindi, and/or regional languages. Ability to explain financial terms in simple, easy-to-understand language. Strong listening skills to understand customer concerns and objections. 3. Negotiation and Persuasion Skills Ability to convince customers to pay without creating conflict. Skilled in handling objections and providing practical repayment options. Diplomatic and tactful approach to resolving disputes. 4. Compliance and Integrity Strict adherence to ethical and legal debt collection practices. Maintaining confidentiality of customer information. Demonstrating honesty, transparency, and respect in all interactions. 5. Emotional Intelligence Patience and empathy while dealing with customers in financial difficulties. Ability to remain calm under pressure and during challenging calls. Self-control to avoid arguments or emotional reactions. 6. Organizational and Reporting Skills Accurate record-keeping of calls, payment commitments, and follow-ups. Time management skills to handle high call volumes and meet deadlines. Ability to prioritize accounts based on aging and payment behavior.More information about this DRA Certified Telecaller - Debt Recovery JobPlease go through the below FAQs to get all answers related to the given DRA Certified Telecaller - Debt Recovery jobWhat are the job requirements to apply for this DRA Certified Telecaller - Debt Recovery job position? Ans: A candidate must have a minimum of 0 to 3+ year experience as an DRA Certified Telecaller - Debt Recovery What is the qualification for this job? Ans: The candidate can be a Graduate from any of the following: 10th Pass (SSC) What is the hiring Process of this job? Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.This DRA Certified Telecaller - Debt Recovery is a work from home job? Ans: No ,its not a Work from Home Job. How many job vacancies are opening for the DRA Certified Telecaller - Debt Recovery position? Ans: There are immediate 1 job openings for DRA Certified Telecaller - Debt Recovery in our Organisation.

10th Pass (SSC)

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