Senior Service Delivery Manager
3 days ago
Service Delivery Manager - Manufacturing & Quality Applications Location: Chennai, India Schedule: Shift Work (Mandatory to support 24x7 or extended global operations) Role Overview The Service Delivery Manager will be responsible for leading the managed support, operations, and service delivery for critical Manufacturing (Mfg.) and Quality (GxP) IT applications, with a strong focus on MES (Manufacturing Execution Systems) and QMS (Quality Management Systems). The successful candidate will ensure high-quality Application Managed services, operational excellence, and continuous improvement for these mission-critical systems. Manufacturing domain knowledge is preferable but not mandatory. Key Responsibilities - Service & Team Management: Lead and manage a shift-based team in Chennai providing Level 2/3 operational support and managed services for Pharma Mfg. and Quality applications (e.g., MES, QMS, LIMS, EBR). - Operational Excellence: Oversee Incident, Problem, Change, and Release Management processes, ensuring strict adherence to ITIL best practices and achieving defined SLAs (Service Level Agreements) and KPIs (Key Performance Indicators). - Stakeholder & Vendor Management: Act as the primary point of contact for business stakeholders and clients, managing expectations, communicating service performance, and coordinating with third-party vendors. - Compliance & Validation: Ensure all application support and deployment activities are performed in strict compliance with GxP (Good Practices), regulatory requirements, and internal SOPs (Standard Operating Procedures), including oversight of validation documentation. - Continual Service Improvement (CSI): Identify trends, root causes, and recurring issues to drive proactive service improvements, automation initiatives, and cost efficiency in service delivery. Required Experience and Qualifications - Experience: 12 to 18 years of overall IT experience, with a significant portion dedicated to leading a large service delivery / application managed support for Pharmaceutical/GxP-regulated applications. - Technical/Functional Expertise: Background in Pharmaceutical manufacturing applications support is desirable (Core applications like MES (e.g., PAS-X, Rockwell, POMS) and QMS (e.g., TrackWise, Veeva QualityDocs). - Domain Knowledge (Nice to Have): Understanding of Pharmaceutical Manufacturing processes. - Certification (Preferred): ITIL v4 certification.
-
Senior Operations Specialist
18 hours ago
Bikaner, India InstaService Full timeJob Title: Senior Operations Specialist Location : Remote (India-based role) Job Type : Full-Time About InstaService InstaService is a fast-growing on-demand home services platform, offering professional cleaning, handyman, and plumbing services across California, Texas, Florida, and 23 other states. We are on a mission to become a leading brand in home...
-
Senior Media Delivery Analyst
3 days ago
Bikaner, India Epsilon Full timeAbout Business Unit: The Mid-Market Operations team delivers on the human promise of our powerful platforms. It’s a thoughtful balance of human and machine; diligent ad ops specialists implementing flawlessly to drive business outcomes for our clients while relentlessly automating to allow us to do our best work. On a path of continuous improvement, the...
-
Senior it infrastucture project manager
1 week ago
Bikaner, India TechHarbor Partners Full timeCompany DescriptionTech Harbor Partners is dedicated to guiding businesses and individuals through the digital landscape with innovative solutions. The team at Tech Harbor Partners believes in the power of technology and innovation to drive change and transformation, ensuring clients stay ahead of the curve in the digital age. Whether it's streamlining...
-
Business Development Manager
3 days ago
Bikaner, India Softglare Full timeWe are seeking an accomplished and results-driven Business Development Manager with a proven track record in driving organizational growth, managing client relationships, and leading strategic initiatives. The ideal candidate will bring deep experience in IT staffing, consulting, or service-based industries and possess strong business acumen, negotiation...
-
Senior Event Coordinator
2 days ago
Bikaner, Rajasthan, India The Shubh Vivah Full time ₹ 9,00,000 - ₹ 12,00,000 per yearRole Overview: As a Senior Event Coordinator at The Shubh Vivah located in Bikaner, you will be responsible for event planning, client communication, ensuring exceptional customer service, event management, and sales generation. You will be actively involved in organizing events in various locations such as Bikaner, Pushkar, Jaipur, Udaipur, Delhi, and more....
-
Senior data engineer
15 hours ago
Bikaner, India People Prime Worldwide Full timeAbout Company : Our Client is a leading Indian multinational IT services and consulting firm. It provides digital transformation, cloud computing, data analytics, enterprise application integration, infrastructure management, and application development services. The company caters to over 700 clients across industries such as banking and financial services,...
-
Senior Sales Manager,Feed Enzymes
3 weeks ago
Bikaner, India GenScript Full timeAbout BestzymeFounded in 2013, Bestzyme is driven to harness the power of biotechnology to accelerate sustainable and efficient solutions for biofuel, food & beverage, distilling, starch, household care, textile, animal feed industries and functional proteins. At Bestzyme, we're committed to accelerating sustainable and efficient industrial solutions to meet...
-
Technical Services Manager
2 weeks ago
Bikaner, India GenScript Full timeKey Responsibilities Area:Coordinate accountteam to drive business growth by strengthening the service levelto customer.Develop technical solution/innovation for regionalkey account and distributors to address customer needs and support joint business growthCreate strong and differentiated value to key account and distributors to safeguard our existing...
-
Senior JSM Administrator
3 weeks ago
Bikaner, India Lean IT Inc. Full timeCompany DescriptionWelcome to Lean IT Inc., a leader in the technological revolution with a distinguished track record of implementing cutting-edge cloud solutions. As an official Salesforce Ridge Partner, we provide expert consultations, design robust solutions, and implement APIs for seamless integrations. Our expertise extends to Data Visualization, Big...
-
Senior servicenow technical consultant
2 days ago
Bikaner, India MyRemoteTeam Inc Full timeAbout UsMy Remote Team, Inc is a fast-growing distributed workforce enabler, helping companies scale with top global talent. We empower businesses by providing world-class software engineers, operations support, and infrastructure to help them grow faster and better.Senior Service Now Technical ConsultantWork Location : Fully Remote (Candidate needs to pick...
