Sr. D&t Engineer – Servicenow

Position Title Sr D T Engineer - ServiceNow Function Group Digital and Technology Location Mumbai Shift Timing Regular Role Reports to D T Manager Remote Hybrid in-Office Hybrid ABOUT GENERAL MILLS We make food the world loves 100 brands In 100 countries Across six continents With iconic brands like Cheerios Pillsbury Betty Crocker Nature Valley and Haagen-Dazs we ve been serving up food the world loves for 155 years and counting Each of our brands has a unique story to tell How we make our food is as important as the food we make Our values are baked into our legacy and continue to accelerate us into the future as an innovative force for good General Mills was founded in 1866 when Cadwallader Washburn boldly bought the largest flour mill west of the Mississippi That pioneering spirit lives on today through our leadership team who upholds a vision of relentless innovation while being a force for good For more details check out General Mills India Center GIC is our global capability center in Mumbai that works as an extension of our global organization delivering business value service excellence and growth while standing for good for our planet and people With our team of 1800 professionals we deliver superior value across the areas of Supply chain SC Digital Technology D T Innovation Technology Quality ITQ Consumer and Market Intelligence CMI Sales Strategy Intelligence SSI Global Shared Services GSS Finance Shared Services FSS and Human Resources Shared Services HRSS For more details check out We advocate for advancing equity and inclusion to create more equitable workplaces and a better tomorrow JOB OVERVIEW Function Overview The Digital and Technology team at General Mills stands as the largest and foremost unit dedicated to exploring the latest trends and innovations in technology while leading the adoption of cutting-edge technologies across the organization Collaborating closely with global business teams the focus is on understanding business models and identifying opportunities to leverage technology for increased efficiency and disruption The team s expertise spans a wide range of areas including AI ML Data Science IoT NLP Cloud Infrastructure RPA and Automation Digital Transformation Cyber Security Blockchain SAP S4 HANA and Enterprise Architecture The MillsWorks initiative embodies an agile scale delivery model where business and technology teams operate cohesively in pods with a unified mission to deliver value for the company Employees working on significant technology projects are recognized as Digital Transformation change agents The team places a strong emphasis on service partnerships and employee engagement with a commitment to advancing equity and supporting communities In fostering an inclusive culture the team values individuals passionate about learning and growing with technology exemplified by the Work with Heart philosophy emphasizing results over facetime Those intrigued by the prospect of contributing to the digital transformation journey of a Fortune 500 company are encouraged to explore more details about the function through a provided Purpose of the role The Sr D T Engineer - ServiceNow is responsible for designing developing and implementing scalable solutions that enable and enhance ITSM and HR processes on the ServiceNow platform This role ensures seamless integration of internal and external information sources leveraging modern technologies to drive automation efficiency and process improvements across the enterprise By aligning process design with technology architecture and core enterprise data the Sr Engineer delivers end-to-end solutions that strengthen business operations support strategic decision-making and maximize the value of the ServiceNow platform for the organization KEY ACCOUNTABILITIES Lead the design development and configuration of ServiceNow solutions across ITSM HRSD Facilities and other enterprise modules ensuring scalable and high-performing implementations Design and develop new application modules workflows and automation capabilities using agile scrum-based methodologies to meet evolving business needs Develop and maintain robust integrations with external systems leveraging REST APIs Web Services Import Sets Scripted APIs and MID Server technologies Provide deep technical expertise in Flow Designer Service Catalog ServiceNow Discovery Service Mapping Automation Employee Service Center and Event Management to enhance platform capabilities Partner closely with Solution Managers Process Owners and Business Stakeholders to refine backlog priorities analyse user stories and translate requirements into effective design and technical specifications Ensure custom enhancements adhere to coding standards architectural guidelines and ServiceNow best practices while driving continuous improvement in solution quality Support platform upgrades clones and patching activities ensuring stability compatibility and minimal business disruption Actively contribute to code reviews knowledge sharing and mentoring within the team to build engineering excellence Support Incident and Change Management processes including advanced troubleshooting root cause analysis and resolution of complex issues Research evaluate and implement proof-of-concepts for emerging ServiceNow functionalities bringing forward innovative solutions to expand platform value Mentor other developers with knowledge sharing and training opportunities Create Technical Documentations as and when required MINIMUM QUALIFICATIONS 12 years of ITSM experience 8-10 years of relevant experience in ServiceNow Hands-on experience on ServiceNow ITSM HR and Platform Understanding of ITSM and HR Process Understanding of Core ServiceNow components Understanding Agile Methodologies Excellent communication skills- verbal and written Excellent analytical skills Excellent stakeholder management skills Expert level o ServiceNow ITSM o ServiceNow HR Intermediate Level o Agile Process o Influencing Skills Basic Level Preferred o AI POCs PREFERRED QUALIFICATIONS Degree in IT related education ServiceNow Certified ServiceNow Administrator ServiceNow Certified Application Developer