Sr D&t Analyst – Salesforce

Position Title Sr D T Analyst Function Group Digital Technology Location Mumbai Shift Timing Regular Role Reports to D T Manager Remote Hybrid in-Office Hybrid ABOUT GENERAL MILLS We make food the world loves 100 brands In 100 countries Across six continents With iconic brands like Cheerios Pillsbury Betty Crocker Nature Valley and Haagen-Dazs we ve been serving up food the world loves for 155 years and counting Each of our brands has a unique story to tell How we make our food is as important as the food we make Our values are baked into our legacy and continue to accelerate us into the future as an innovative force for good General Mills was founded in 1866 when Cadwallader Washburn boldly bought the largest flour mill west of the Mississippi That pioneering spirit lives on today through our leadership team who upholds a vision of relentless innovation while being a force for good For more details check out General Mills India Center GIC is our global capability center in Mumbai that works as an extension of our global organization delivering business value service excellence and growth while standing for good for our planet and people With our team of 1800 professionals we deliver superior value across the areas of Supply chain SC Digital Technology D T Innovation Technology Quality ITQ Consumer and Market Intelligence CMI Sales Strategy Intelligence SSI Global Shared Services GSS Finance Shared Services FSS and Human Resources Shared Services HRSS For more details check out We advocate for advancing equity and inclusion to create more equitable workplaces and a better tomorrow JOB OVERVIEW KEY ACCOUNTABILITIES Requirements Gathering Analysis Solution Design Documentation Stakeholder Collaboration Communication Project Delivery Oversight Platform Configuration Support MINIMUM QUALIFICATIONS Education - Full time graduation from an accredited university PREFERRED QUALIFICATIONS Must Have Experience 6-9 years of relevant experience in a business-facing solution-based business analyst position preferably marketing-related including at least 2-3 years of hands-on experience with Salesforce Marketing Cloud SFMC Proven expertise in requirements gathering business process modelling and functional documentation Strong experience facilitating stakeholder interviews workshops and cross-functional collaboration Hands-on experience with business analysis tools e g JIRA Confluence Ability to work with technical teams to translate business needs into clear actionable specifications Excellent written and verbal communication skills Strong analytical problem-solving and organizational skills Ability to translate technical concepts for non-technical stakeholders Ability to work with marketing teams and data analysts to gather and refine requirements Hands-on experience with Journey Builder Automation Studio Email Studio Content Builder Mobile Studio and Contact Builder Experience designing and optimizing multi-channel customer journeys Basic knowledge in SQL and AMPscript Experience working in Agile Scrum delivery frameworks and using tools like JIRA or Confluence Strong grasp of data governance privacy compliance GDPR CAN-SPAM and consent management in digital marketing Experience with user onboarding training and documentation for SFMC systems Experience building and supporting Marketing Cloud Personalization and Salesforce Data Cloud solutions Value Add Experience Understanding of marketing KPIs campaign performance tracking and reporting using tools like Datorama Tableau or Google Analytics Experience working in industries with complex compliance or regulatory requirements Ability to train users or conduct SFMC enablement sessions for business stakeholders Familiarity with A B testing lead scoring models or predictive segmentation Skill proficiency Expectations Expert level Intermediate Level Basic Level Business Analysis Requirements Gathering Stakeholder Communication Workshops Agile Scrum Methodologies JIRA Confluence or similar tools Reporting Analytics SQL Data Querying Campaign Journey Mapping Personalization Marketing Automation Concepts AMPscript SQL