Support Engineer

21 hours ago

Pune Maharashtra, India Velotio Technologies Full time

Velotio Technologies is a product engineering company working with innovative startups and enterprises We are a certified and recognized as one of the best companies to work for in India We have provided full-stack product development for 110 startups across the globe building products in the cloud-native data engineering B2B SaaS IoT Machine Learning space Our team of 450 elite software engineers solves hard technical problems while transforming customer ideas into successful products We are looking for motivated L1 Support Engineers to provide 24x7 monitoring and first-line support for our clients cloud-native infrastructure The environment includes OpenShift Kubernetes ArgoCD Helm-based deployments and VMs running within OpenShift The engineers will be the first point of contact for incidents service requests and alerts ensuring timely triage resolution where possible and escalation Requirements Key Responsibilities Monitoring Incident Response Proactively monitor clusters workloads and services using available tools and dashboards Acknowledge and respond to alerts tickets or user-reported issues in a timely manner Perform initial triage log collection and basic troubleshooting Kubernetes OpenShift Understand basic kubectl oc commands to check pod node and deployment health Verify and troubleshoot Helm chart deployments via ArgoCD e g failed syncs pod restarts misconfigurations Assist in monitoring VMs running within OpenShift and escalate infrastructure-level issues ITSM Communication Work with ITSM tools ServiceNow Jira or similar for incident change and problem management Follow escalation matrix for unresolved issues to L2 L3 SME teams Provide clear concise communication to stakeholders and update tickets with accurate details Shift Collaboration Operate in a 24x7 rotational shift model ensuring continuous coverage Collaborate closely with client engineers and internal SMEs to minimize downtime Document common fixes and known issues in runbooks knowledge base Required Skills 1-5 years of experience in support system administration or DevOps environments Basic working knowledge of Kubernetes and OpenShift pod lifecycle deployments namespaces Familiarity with ArgoCD and Helm understanding sync errors chart values Hands-on with Linux shell for troubleshooting Experience with ITSM tools ServiceNow Jira Remedy etc and ticketing processes Good communication skills written and verbal and ability to interact with global teams Strong analytical skills and eagerness to learn Nice to Have Knowledge of monitoring observability tools Grafana Prometheus Datadog etc Experience documenting SOPs triage steps or runbooks What We Offer Opportunity to work on cutting-edge Kubernetes OpenShift environments Structured training and mentoring from senior DevOps Platform teams Growth opportunities into L2 L3 support SRE or DevOps engineering 24x7 support team model with proper shift scheduling and work-life balance Benefits Our Culture We have an autonomous and empowered work culture encouraging individuals to take ownership and grow quickly Flat hierarchy with fast decision making and a startup-oriented get things done culture A strong fun positive environment with regular celebrations of our success We pride ourselves in creating an inclusive diverse authentic environment At Velotio we embrace diversity Inclusion is a priority for us and we are eager to foster an environment where everyone feels valued We welcome applications regardless of ethnicity or cultural background age gender nationality religion disability or sexual orientation

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