Engineer - Support
16 hours ago
As an Engineer – Support, you will provide ongoing managed service support to end user customers. You will be responsible for application and network infrastructure support. You will handle support cases, including troubleshooting of ethernet networking problems in accordance with Service Level Agreements (SLA). Responsibilities: Provide 24x7 monitoring and operational support for cloud-based infrastructure, primarily on Azure Respond to alerts and incidents, troubleshoot infrastructure issues, and ensure timely resolution or escalation Monitor system performance, availability, and health using tools like Azure monitor & Datadog Handles incoming support cases, including troubleshooting of complex audio, video, and ethernet networking problems. Perform basic administration and troubleshooting of AWS services (VM, Azure storage, Vnet, Active Directory, Load Balancer, . Evaluates, identifies, and replicates issues and follows an escalation process to reach desirable outcomes to ensure positive customer experience. Implement and maintain automation scripts for cloud operations using tools like Azure Function, Azure Resource Manager and Terraform Develops customer-facing and internal documentation on best practices, troubleshooting flowcharts, training materials and FAQs to ensure consistent customer experience. Takes ownership of the escalated cases from associate engineers and take it to the resolution. Qualifications: Bachelor's Degree - Engineering or related discipline required; Master’s Degree preferred Licenses/Certificates/Designations - IT industry networking certifications such as CCNP or JNCIS; or equivalent Minimum 3 years of experience supporting network and AV operations Minimum 3 - 6 years of hands-on experience in a cloud operations or NOC support role. Knowledge about types of cloud services like IaaS, PaaS, SaaS. Proficiency in Microsoft Azure services like Compute, Integration, Migration, Networking, Identity & Security, Database, Management & Governance, etc Proficiency in Azure services such as Azure App Service, Azure Function, AKS, VM, Azure Integration, Azure Network, App Gateway, Bastion Host, DNS, Firewall, Express Route, Load balancer, VPN Gateway, Azure Storage, Data lake, Azure Site Recovery, SQL Database, Azure AD, Azure Backup, Azure Monitor, etc Familiarity with ITIL-based support models and incident management processes. Strong troubleshooting skills and a proactive approach to system reliability Ability to work in 24x7 rotational shifts #LM-P1
-
IT Support Engineer
7 days ago
Pune, India LatentBridge Full timeJob Description – IT Support Engineer Basic Details · Title: IT Support Engineer / IT Support Specialist · Experience Range: 3–5 years · Location: Bhopal or Pune, India · Work Mode: Hybrid (onsite presence required as per business needs) · Company: LatentBridge About LatentBridge LatentBridge is a leading AI-powered business...
-
IT Support Engineer
7 days ago
Pune, India LatentBridge Full timeJob Description – IT Support Engineer Basic Details · Title: IT Support Engineer / IT Support Specialist · Experience Range: 3–5 years · Location: Bhopal or Pune, India · Work Mode: Hybrid (onsite presence required as per business needs) · Company: LatentBridge About LatentBridge LatentBridge is a leading AI-powered business automation company...
-
Engineer - Support
6 hours ago
Pune, Maharashtra, India Wesco Full time ₹ 5,00,000 - ₹ 15,00,000 per yearDescriptionAs an Engineer – Support, you will provide ongoing managed service support to end user customers. You will be responsible for application and network infrastructure support. You will handle support cases, including troubleshooting of ethernet networking problems in accordance with Service Level Agreements (SLA).Responsibilities:Provide 24x7...
-
IT Support Engineer
7 days ago
pune, India LatentBridge Full timeJob Description – IT Support EngineerBasic Details· Title: IT Support Engineer / IT Support Specialist· Experience Range: 3–5 years· Location: Bhopal or Pune, India· Work Mode: Hybrid (onsite presence required as per business needs)· Company: LatentBridgeAbout LatentBridgeLatentBridge is a leading AI-powered business automation company...
-
IT Support Engineer
7 days ago
Pune, India LatentBridge Full timeJob Description – IT Support EngineerBasic Details· Title: IT Support Engineer / IT Support Specialist· Experience Range: 3–5 years· Location: Bhopal or Pune, India· Work Mode: Hybrid (onsite presence required as per business needs)· Company: LatentBridgeAbout LatentBridgeLatentBridge is a leading AI-powered business automation company...
-
Support Engineer
2 weeks ago
Pune, India Ascent Intellimation Full timeSupport Engineer Ascent Intellimation - a thought leader in convergence of Information Technology (IT) and Operational Technology (OT). We are pioneers in development and deployment of Industrial IoT solutions using PlantConnect – our own IIoT platform. PlantConnect is a leading IoT analytics and Machine-to-machine (M2M) platform for industrial devices. ...
-
IT Support Engineer
4 days ago
Pune, India CARS24 Full timeRole : IT Support Engineer Experience : 1-1.5 Years Location : Pune Mode : Work From Office What will you do ? Provide technical support to employees across hardware, software, network, and cloud tools. Troubleshoot issues faster than someone can say “my system isn’t working.” Manage device setups, onboarding, and system configurations with precision....
-
IT Support Engineer
2 days ago
Pune, India CARS24 Full timeRole : IT Support Engineer Experience : 1-1.5 Years Location : Pune Mode : Work From Office What will you do ? Provide technical support to employees across hardware, software, network, and cloud tools. Troubleshoot issues faster than someone can say “my system isn’t working.” Manage device setups, onboarding, and system configurations with precision....
-
Support Engineer
3 weeks ago
Pune, India Persistent Systems Full timeAbout Position:We are looking for Support engineer for wireless and Cisco Experience.- Role: Support Engineer- Location: Pune / Mumbai / Bangalore/ Noida- Experience: 8 to 10 Years- Job Type: Full Time EmploymentWhat You'll Do:- Expert knowledge in Wireless - RF design & wireless network design for large enterprise with branches.- Troubleshooting WLAN...
-
Support Engineer
3 weeks ago
Pune, India Persistent Systems Full timeAbout Position:We are looking for Support engineer for wireless and Cisco Experience.- Role: Support Engineer - Location: Pune / Mumbai / Bangalore/ Noida - Experience: 8 to 10 Years - Job Type: Full Time EmploymentWhat You'll Do:- Expert knowledge in Wireless - RF design & wireless network design for large enterprise with branches. - Troubleshooting WLAN...
