Engineer - Support

3 weeks ago

Pune, India Wesco Full time

As an Engineer – Support, you will provide ongoing managed service support to end user customers. You will be responsible for application and network infrastructure support. You will handle support cases, including troubleshooting of ethernet networking problems in accordance with Service Level Agreements (SLA). Responsibilities: Provide 24x7 monitoring and operational support for cloud-based infrastructure, primarily on Azure Respond to alerts and incidents, troubleshoot infrastructure issues, and ensure timely resolution or escalation Monitor system performance, availability, and health using tools like Azure monitor & Datadog Handles incoming support cases, including troubleshooting of complex audio, video, and ethernet networking problems. Perform basic administration and troubleshooting of AWS services (VM, Azure storage, Vnet, Active Directory, Load Balancer, . Evaluates, identifies, and replicates issues and follows an escalation process to reach desirable outcomes to ensure positive customer experience. Implement and maintain automation scripts for cloud operations using tools like Azure Function, Azure Resource Manager and Terraform Develops customer-facing and internal documentation on best practices, troubleshooting flowcharts, training materials and FAQs to ensure consistent customer experience. Takes ownership of the escalated cases from associate engineers and take it to the resolution. Qualifications: Bachelor's Degree - Engineering or related discipline required; Master’s Degree preferred Licenses/Certificates/Designations - IT industry networking certifications such as CCNP or JNCIS; or equivalent Minimum 3 years of experience supporting network and AV operations Minimum 3 - 6 years of hands-on experience in a cloud operations or NOC support role.  Knowledge about types of cloud services like IaaS, PaaS, SaaS. Proficiency in Microsoft Azure services like Compute, Integration, Migration, Networking, Identity & Security, Database, Management & Governance, etc Proficiency in Azure services such as Azure App Service, Azure Function, AKS, VM, Azure Integration, Azure Network, App Gateway, Bastion Host, DNS, Firewall, Express Route, Load balancer, VPN Gateway, Azure Storage, Data lake, Azure Site Recovery, SQL Database, Azure AD, Azure Backup, Azure Monitor, etc Familiarity with ITIL-based support models and incident management processes.  Strong troubleshooting skills and a proactive approach to system reliability Ability to work in 24x7 rotational shifts #LM-P1

  • Engineer - Support

    2 days ago

    Pune, Maharashtra, India Wesco Full time

    DescriptionAs an Engineer – Support, you will provide ongoing managed service support to end user customers. You will be responsible for application and network infrastructure support. You will handle support cases, including troubleshooting of ethernet networking problems in accordance with Service Level Agreements (SLA).Responsibilities:Provide 24x7...

  • IT Support Engineer

    4 weeks ago

    Pune, India CARS24 Full time

    Role : IT Support Engineer Experience : 1-1.5 Years Location : Pune Mode : Work From Office What will you do ? Provide technical support to employees across hardware, software, network, and cloud tools. Troubleshoot issues faster than someone can say “my system isn’t working.” Manage device setups, onboarding, and system configurations with precision....

  • Support engineer

    4 weeks ago

    Pune, India Persistent Systems Full time

    About Position:We are looking for Support engineer for wireless and Cisco Experience.- Role: Support Engineer- Location: Pune / Mumbai / Bangalore/ Noida- Experience: 8 to 10 Years- Job Type: Full Time EmploymentWhat You'll Do:- Expert knowledge in Wireless - RF design & wireless network design for large enterprise with branches.- Troubleshooting WLAN...

  • Engineer - Support

    1 week ago

    Pune, Maharashtra, India Wesco Anixter Full time

    We're Hiring: Engineer – Support (Cloud Infrastructure)Location: Pune, MaharashtraShift: 24x7 rotational (with 2 weekly offs)Position: 1Are you passionate about cloud technologies and thrive in a dynamic environment? Join our Engineering Support team and play a key role in ensuring the availability, reliability, and security of critical cloud-based...

  • Application Support Engineer

    4 weeks ago

    Pune, India Hireginie Full time

    Title: Application Support EngineerLocation: BangaloreEducation: Preferred computer science background (preferably B.Tech, M.Tech, BCA, MCA, B.Sc.-IT, M.Sc.-IT)Experience: 2+ YearsWork mode- 5 days, WFH (US, UK shift timings)About the Role: As an Application Support Engineer provides technical support to global SaaS customers, resolves issues via chat and...

  • IT Support Engineer

    1 week ago

    Pune, Maharashtra, India CARS24 Full time

    Role : IT Support EngineerExperience : 1-1.5 YearsLocation : PuneMode : Work From OfficeWhat will you do ?Provide technical support to employees across hardware, software, network, and cloud tools.Troubleshoot issues faster than someone can say "my system isn't working."Manage device setups, onboarding, and system configurations with precision.Keep our...

  • Engineer - Support

    2 days ago

    Pune, Maharashtra, India Wesco Full time

    Job DescriptionAs an Engineer – Support, you will provide ongoing managed service support to end user customers. You will be responsible for application and network infrastructure support. You will handle support cases, including troubleshooting of ethernet networking problems in accordance with Service Level Agreements (SLA).ResponsibilitiesProvide 24x7...

  • Customer Support Engineer

    2 weeks ago

    Pune, Maharashtra, India Indo Green Enviro Pvt Ltd Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Company DescriptionIndo Green Enviro Pvt Ltd is an international award-winning Engineering, Procurement & Construction (EPC) company specializing in the design and development of innovative recycling plants. With a strong presence in the Middle East and Asia, the company has successfully engineered and executed major recycling projects, including the largest...

  • Technical Support Engineer

    7 hours ago

    Pune, Maharashtra, India Talent Bee Consulting Full time

    Ideal Candidate2-4 years in Technical Support in Industrial Automation / SPM industryGood communication skills Organisation A well established industrial automation company Role We are seeking a highly motivated and skilled Technical Support Engineer to join our client, a leading Industrial Automation company. The successful candidate will play a crucial...

  • IT Support Engineer

    7 days ago

    Pune, Maharashtra, India Zimetrics Full time

    Role : IT Support EngineerSkills and QualificationsRequired:2+ years of experience in IT or application support (Level 1 or Level 2).Strong troubleshooting and problem-solving skills.Familiarity with CRM, ERP, or healthcare systems (Salesforce Health Cloud, AWS preferred).Excellent communication and coordination abilities.Comfortable working in...