Application Support Engineer
2 hours ago
Title: Application Support EngineerLocation: BangaloreEducation: Preferred computer science background (preferably B.Tech, M.Tech, BCA, MCA, B.Sc.-IT, M.Sc.-IT)Experience: 2+ YearsWork mode- 5 days, WFH (US, UK shift timings)About the Role: As an Application Support Engineer provides technical support to global SaaS customers, resolves issues via chat and ticketing, and collaborates with Product and Engineering teams to improve the user experience. The role involves analysing recurring problems, understanding system workflows, and contributing to support process improvements in a fast-paced SaaS environment.Roles & Responsibilities:Deliver timely and empathetic support to customers on platforms like Etsy, Shopify, Amazon, and Groupon Goods.Collaborate with Application Support Engineers, Product, and Engineering teams to resolve issues and improve user experience.Analyse recurring customer problems and provide actionable insights for product and process improvements.Contribute to the development and maintenance of the knowledge base and support documentation.Drive process automation and continuous improvement initiatives to enhance support efficiency.Investigate system operations, troubleshoot root causes, and share technical learnings with the wider team.Requirement:2+ years in Technical/Application Support for SaaS, e-commerce, or enterprise software, preferably in 24x7 global support.Strong understanding of B2B SaaS products, customer lifecycle, SLAs, KPIs, and support best practices.Proficient with ticketing/helpdesk tools (Freshdesk, Zendesk, Salesforce, ServiceNow); CRM knowledge (HubSpot) is a plus.Familiarity with APIs, Webhooks, API testing tools, and basic coding skills (Python, JavaScript) is advantageous.Analytical, proactive, tech-curious, with excellent communication skills and willingness to work rotational shifts in a global support environment.
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Application Support Engineer
2 weeks ago
Pune, Maharashtra, India Sunbrilo Technology Full time ₹ 15,00,000 - ₹ 25,00,000 per yearWe are hiring for-Role: Application Support EngineerExperience: 7-10 YearsLocation: Baner, PuneRoles & Responsibility:Liaise with engineering teams to understand requirements and optimize application performance.Coordinate with global teams to align application usage and standards.Monitor system performance and generate reports on application usage and...
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Application Support Engineer
2 weeks ago
Pune, India Webologix Ltd INC Full timeJob Position: Application Support Engineer Go AnywhereJob Type: Full-TimeCompany: WiproLocation: PuneExperience: 5 to 10+ YearsResponsibility1. Application Support: Managing application support tickets from initial triage to the closure of the ticket.2. Collaboration: Work closely with the other teams and colleagues where required to ensure tickets are...
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Application Support Engineer
2 weeks ago
Pune, India Webologix Ltd INC Full timeJob Position: Application Support Engineer Go AnywhereJob Type: Full-TimeCompany: WiproLocation: PuneExperience: 5 to 10+ YearsResponsibility1. Application Support: Managing application support tickets from initial triage to the closure of the ticket.2. Collaboration: Work closely with the other teams and colleagues where required to ensure tickets are...
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Application Support Engineer
2 weeks ago
Pune, India Webologix Ltd INC Full timeJob Position: Application Support Engineer Go Anywhere Job Type: Full-TimeCompany: WiproLocation: PuneExperience: 5 to 10+ YearsResponsibility1. Application Support: Managing application support tickets from initial triage to the closure of the ticket.2. Collaboration: Work closely with the other teams and colleagues where required to ensure tickets are...
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Application Support Engineer
2 weeks ago
Pune, India Whatjobs IN C2 Full timeJob Position: Application Support Engineer Go Anywhere Job Type: Full-Time Company: Wipro Location: Pune Experience: 5 to 10+ Years Responsibility 1. Application Support: Managing application support tickets from initial triage to the closure of the ticket. 2. Collaboration: Work closely with the other teams and colleagues where required to ensure tickets...
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Application Support Engineer
4 weeks ago
Pune, India Persistent Systems Full timeAbout Position: We are looking for a highly skilled Application Support Engineer with over 7 years of experience to join our Pune development center. The ideal candidate will have strong expertise in managing SaaS applications on AWS, excellent troubleshooting skills, and a passion for automation and operational excellence in a fast-paced, global...
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Application Support Engineer
4 weeks ago
Pune, India Whatjobs IN C2 Full timeAbout Position: We are looking for a highly skilled Application Support Engineer with over 7 years of experience to join our Pune development center. The ideal candidate will have strong expertise in managing SaaS applications on AWS, excellent troubleshooting skills, and a passion for automation and operational excellence in a fast-paced, global...
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Application support engineer
4 weeks ago
Pune, India Persistent Systems Full timeAbout Position:We are looking for a highly skilled Application Support Engineer with over 7 years of experience to join our Pune development center. The ideal candidate will have strong expertise in managing Saa S applications on AWS, excellent troubleshooting skills, and a passion for automation and operational excellence in a fast-paced, global...
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Application Support Engineer
4 days ago
Pune, India Atlas Copco Full time.fit_to_content{width:%;height:auto}Your roleJob Title: Application Support Engineer In the Compressor Technique Service (CTS) division a program named Stellar has the aim to implement a new CRM system to support the business processes of the Service to Close process of the customer centers globally. The main strategic goal is to modernize and simplify the...
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Application Support Engineer
5 days ago
Pune, India Digirestro Solutions Full timeCompany Description Digirestro.ai leverages technology to provide advanced, seamless software solutions tailored for restaurants and cafés. Designed by experts who understand the industry, Digirestro addresses practical challenges faced by hospitality operators daily. With a modern, user-friendly interface and state-of-the-art technology, the platform...
