Operations Executive

14 hours ago

Koch Bihar India Blue Dart Full time

Job Description - Purpose Responsible for execution of timely and profitable delivery of shipments to customers through effective management of service center operations & PUD/ DC operations in the area - Key Responsibilities Responsibilities Operational - Support Area Head in developing the budget for the Area - Ensure adherence to budgeted capital and operational costs for the Area; Track Operating Costs per Movement (OCPM) and Operating Cost per Kilogram (OCPK) on a regular basis and take corrective actions, if any - Responsible for execution of timely, accurate and profitable delivery of shipments to customers as per contractual terms and conditions through effective management of Area operations - Oversee the management of all Service Centers and PUD Centers in the Area to ensure efficient operations - Ensure adherence to Standard Operating Procedures and Execution Excellence in the Area (e.g. On-time delivery performance, Transit times, RTO reduction, Timely connectivity onto the network, Reduction in errors, etc.) - Support reach enhancement initiatives like Tier 2 and Tier 3 cities expansion, RSP development, etc. in the area as per the organization strategy - Ensure optimum productivity and utilization of fleet (feeder and milk runs) in the Area - Evaluate existing infrastructure for operations in the Area vis--vis growth targets and prepare capital expenditure or capacity expansion proposals (service centers / PUD centers); Seek approval from the - Area Head and forward the proposals to the concerned authorities for further due diligence/approvals People - Provide direction, guidance and support to function employees in the Area to help them discharge their duties effectively - Monitor the performance of the team on a continuous basis to identify key performers - Mentor and coach subordinates to develop the team's capabilities and build a robust succession pipeline - Key Result Areas and Key Performance Indicators S. No Key Result Areas Key Performance Indicators - Optimize costs in the Area - % reduction in Operating Costs for the area (i.e. OCPK and OCPM) - Drive Reach Enhancement - Support Expansion into Tier 2 and Tier 3 cities as per plan (through RSPs and BDEs) - Drive service quality and excellence in the Area - Overall adherence to area service quality in terms of Net Service Levels (NSL) - Delivery performance as per transit time for all products - % undelivered shipments - Adherence to SOPs (measured in terms of number of non-compliances/ deviations) in terms of delivery and pick-ups - Achievement of target NPS Scores for the Area - Ensure Security of Shipments - Number of open security related cases in the Area - Ensure Regulatory Compliance - Compliance to all applicable regulatory requirements - Drive Operations of Channel Partners attached to the Area - Operational Performance of - RSPs - PDAs - Delivery Agents - Drive Operations Process Efficiency and capability - % increase in operational productivity in the Area (measured as shipments/ employee ) - % coverage of employees - direct and indirect (as per plan) in Area in terms of conduct of operations training programmes - Support Employee Capability Building and drive employee morale and engagement - % Key area positions with identified successors / potential successors - Employee Attrition (%) - PDA Attrition (%)

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