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3 weeks ago

Chennai India Unison Group Full time

Job Description Key Responsibilities: - Provide Level 2/Level 3 support for AMH (Alliance Messaging Hub) and related payment systems - Monitor message flows and application performance; proactively identify and resolve issues to minimize downtime - Perform daily health checks, system monitoring, and operational validations for AMH components - Troubleshoot and resolve SWIFTNet, XML, FIN, and ISO20022 message-related incidents - Analyze application logs, identify root causes, and perform system restarts or configuration changes as required - Deploy patches, hotfixes, and configuration updates in coordination with release and infrastructure teams - Support incident management, problem management, and change management processes adhering to ITIL standards - Liaise with internal stakeholders (business operations, developers, infrastructure) for issue resolution and improvements - Maintain up-to-date documentation on system configurations, incident resolutions, and operational procedures - Participate in weekend or after-hours support rotation when required (production support model) Requirements - 3+ years of hands-on experience in application support (L2/L3) for financial or payment systems - Strong experience with AMH (Alliance Messaging Hub) and SWIFTNet operations - Good understanding of SWIFT messaging standards FIN, XML, ISO20022, and related schemas - Proficiency in Linux/Unix environments scripting (Shell, Bash, etc.) and log analysis - Experience in troubleshooting application and integration issues in payment or messaging systems - Familiarity with change management, incident, and problem management processes (ITIL framework) - Strong analytical and problem-solving skills, attention to detail, and ability to work under pressure - Excellent communication skills and ability to work effectively with cross-functional teams

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