Senior Support Manager

This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.Job SummarySeeking a Site Reliability Engineer (SRE) Lead to support SWIFT Alliance Messaging Hub (AMH) application. The ideal candidate will have a strong background in scripting, Linux system, observability platform such as ELK and experience with SWIFT AMH is preferable. Accountable in ensuring the reliability, performance, and scalability of our SWIFT AMH systems through proactive monitoring, incident management, and automation. The SRE Lead will respond to and resolve incidents, conduct root cause analysis, and implement preventative measures. The role also involves ensuring security compliance, collaborating with development teams, participating in on-call rotations, and contributing to capacity planning and scaling. Strong communication and stakeholder management skills are required to foster a culture of continuous improvement and operational excellence within the SWIFT AMH environment. Regulatory & Business Conduct •Display exemplary conduct and live by the Group's Values and Code of Conduct. •Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. •Lead the [country / business unit / function/XXX [team] to achieve the outcomes set out in the Bank's Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] * •Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. •[Insert local regulator e.g. PRA/FCA prescribed responsibilities and Rationale for allocation]. [Where relevant - Additionally, for subsidiaries or relevant non -subsidiaries] •Serve as a Director of the Board of [insert name of entities] •Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent) Key stakeholders •Production Engineering Head •Hive Leads •Production Chapter Lead Other Responsibilities Embed Here for good and Group's brand and values in XXXX [country / business unit / team]; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats); [List all responsibilities associated with the role] Skills and ExperiencePython Java Bash Scripting Linux OS Ansible, Puppet, Chef Elastic, Logstash, Kibana (ELK Stack) Azure DevOps (ADO) SWIFT MESSAGING (AMH) Database QualificationsEDUCATIONBE - (CS/IT, E&C), MCA, MSC CS / IT TRAININGSRE FOUNDATIONS LANGUAGESENGLISH About Standard CharteredWe're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: Do the right thingand are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle,continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together,we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offerIn line with our Fair Pay Charter,we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance,with flexible and voluntary benefits available in some locations. Time-offincluding annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible workingoptions based around home and office locations, with flexible working patterns. Proactive wellbeing supportthrough Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning cultureto support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation,one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.