Lead Monitoring

1 week ago

Korba CT IN ST. JOSEPH'S INTERNATIONAL FIRE & SAFETY ACADEMY Full time

Role Overview The Lead Monitoring Executive is responsible for tracking managing and analysing all incoming leads related to admissions student inquiries franchise inquiries and marketing campaigns The role ensures proper follow-up accurate data maintenance and smooth coordination between the marketing admission and counselling teams to convert leads into admissions Key Roles Responsibilities 1 Lead Tracking Management Monitor all leads received through calls messages website social media and walk-ins Update and maintain lead databases daily using MS Excel or CRM software Categorize leads based on priority source and requirement 2 Follow-up Coordination Ensure timely follow-up with potential students or parents for course inquiries Coordinate with the counselling admission team to ensure leads are converted into admissions Assign leads to the respective counsellors and track follow-up status 3 Reporting Analysis Prepare daily weekly and monthly lead reports Analyse lead conversion ratios sources and performance of teams Provide data-driven insights to management to improve productivity and marketing strategies 4 Communication Support Communicate with potential students to understand their course interest and guide them accordingly Resolve basic queries or redirect complex queries to the related department Maintain professionalism in all telephonic and written communications 5 Quality Check Monitor counsellors follow-ups to ensure quality communication with leads Identify gaps in the follow-up process and report to management 6 Process Improvement Suggest improvements in lead handling follow-up methods and tracking systems Ensure all teams follow a standardized lead management process Required Skills Competencies Strong knowledge of MS Excel and MS Office mandatory Good communication skills Good coordination and follow-up skills Job Types Full-time Permanent Internship Pay 10 000 00 - 15 000 00 per month Benefits Internet reimbursement Paid time off Work Location In person

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