Lead - Inside Sales

Company Description Organizations everywhere struggle under the crushing costs and complexities of solutions that promise to simplify their lives To create a better experience for their customers and employees To help them grow Software is a choice that can make or break a business Create better or worse experiences Propel or throttle growth Business software has become a blocker instead of ways to get work done There s another option Freshworks With a fresh vision for how the world works At Freshworks we build uncomplicated service software that delivers exceptional customer and employee experiences Our enterprise-grade solutions are powerful yet easy to use and quick to deliver results Our people-first approach to AI eliminates friction making employees more effective and organizations more productive Over 72 000 companies including Bridgestone New Balance Nucor S P Global and Sony Music trust Freshworks customer experience CX and employee experience EX software to fuel customer loyalty and service efficiency And over 4 500 Freshworks employees make this possible all around the world Fresh vision Real impact Come build it with us We are seeking a highly motivated and customer-centric Lead Account Executive Level to join our growing inbound sales team focused on the Australia market This is a critical role responsible for capitalizing on a steady stream of marketing-qualified leads and converting interest into revenue The ideal candidate will have a proven track record in a high-velocity inbound SaaS sales environment a deep understanding of the sales lifecycle and the ability to effectively articulate our value proposition to prospects in North America You will be instrumental in driving revenue growth by mastering the art of converting inbound interest into loyal customers Key Responsibilities Inbound Lead Management Qualification Engage with a high volume of inbound leads from various marketing channels with speed and efficiency Conduct thorough discovery calls to qualify leads uncover prospect needs pain points and business objectives effectively positioning our SaaS solution as the optimal answer Manage and prioritize the inbound lead pipeline to consistently meet and exceed quarterly and annual sales quotas Full Sales Cycle Management Own the entire sales cycle from initial inbound inquiry and qualification through product demonstration proposal generation negotiation and deal closure Deliver compelling and tailored product demonstrations often virtually that highlight the unique value and ROI of our platform for the North American audience Revenue Generation Quota Attainment Consistently meet or exceed individual sales targets and contribute significantly to the team s overall revenue goals Forecast sales accurately and maintain a healthy pipeline coverage Identify upsell and cross-sell opportunities within newly acquired accounts post-initial sale Strategic Account Engagement Develop and nurture strong long-term relationships with prospects and key stakeholders acting as a trusted advisor throughout the sales process Navigate complex organizational structures and identify all relevant decision-makers and influencers Understand the competitive landscape and articulate our differentiating factors effectively Collaboration Communication Collaborate closely with the Marketing team to provide a tight feedback loop on lead quality and campaign effectiveness Work with Sales Development Product and Customer Success teams to ensure a seamless prospect and customer experience Maintain accurate and up-to-date records of all sales activities pipeline and customer information in the CRM system e g Salesforce HubSpot Continuous Learning Improvement Stay abreast of industry trends market developments and competitor activities particularly within the North American market Continuously refine sales methodologies product knowledge and objection handling techniques Actively participate in sales training workshops and coaching sessions Qualifications Proven Inbound Sales Success 5-9 years Demonstrated track record of consistently meeting or exceeding sales quotas in a B2B SaaS inbound sales environment with significant experience selling to North American clients Inbound Lead Conversion Expertise Skill in rapidly engaging qualifying and converting a high volume of marketing-qualified leads Consultative Selling Discovery Strong ability to conduct deep discovery actively listen understand complex business challenges and articulate value-based solutions rather than just features Compelling Presentation Demonstration Exceptional ability to deliver engaging and tailored virtual product demonstrations and presentations that resonate with diverse North American audiences including C-level executives Objection Handling Negotiation Proven skill in anticipating addressing and overcoming objections effectively leading to successful negotiations and deal closures Pipeline Management Forecasting Strong proficiency in managing a sales pipeline accurately forecasting revenue and utilizing CRM tools e g Salesforce HubSpot to track progress and report on performance Communication Excellence Outstanding verbal and written communication skills in English with a strong understanding of North American business etiquette and cultural nuances Resilience Persistence High level of tenacity and a positive attitude with a strong drive to succeed in a target-driven environment Self-Motivation Autonomy Ability to work independently manage time effectively and take initiative to drive results without constant supervision often during hours that align with the North American market Adaptability Learning Agility Quick learner capable of adapting to new technologies market changes and evolving sales strategies Tech Savvy Comfortable with SaaS platforms and proficient in using sales engagement tools e g SalesLoft Outreach io and CRM systems Additional Information Desired Skills Experience selling within specific industries relevant to the North American market e g FinTech HR Tech Healthcare Familiarity with specific sales methodologies e g MEDDIC Challenger Sale SPIN Selling Sandler Strong analytical skills to identify trends and opportunities from sales data Experience working in shifts aligned with North American time zones At Freshworks we have fostered an environment that enables everyone to find their true potential purpose and passion welcoming colleagues of all backgrounds genders sexual orientations religions and ethnicities We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant richer environment that boosts the goals of our employees communities and business Fresh vision Real impact Come build it with us