Team leader

4 weeks ago


Mumbai City Mumbai Pune, India Brillminds Global Private Limited Full time
Job Description

Role and Key Responsibilities:

Responsible for the day-to-day supervision of a group of call centre associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements

Regularly impart effective coaching to direct reports, enabling consistent high performance delivery

Identify performance related issues, develop an action plan for improvement andimplement corrective action

Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations

Communicate expectations to employees and provide timely updates

Provide subject matter expertise in handling escalated customer calls as needed

Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities

Stay current on internal work processes, policies and procedures. Attend required manager development training

Key skills & knowledge:

Associate's degree in related field with two to four years of relevant experience preferred

Highly motivated individual with skills to develop and coach team members to achieve performance expectations

Work well under pressure and follow through on items to completion

Strong communication skills, both written and verbal

Ability to lead team members, multi-tasking, prioritization, and meeting timelines ofdeliverables

Ability to mentor, coach and provide direction to team members

Willingness to work in a flexible schedule

Educational Qualification: Graduation
  • Team Leader

    4 days ago


    Mumbai City District, India V Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Who are V.? As a global leader in ship management and marine services, we add value to a vessels operations. Operating around the clock and around the world, V. gives every client the quality and efficiency they need in every sector. Covering crew management and recruitment, quality ship management and technical services, together with supporting management...

  • Team Leader

    2 weeks ago


    Pune, India Team Computers Full time

    We have excellent opening for the position of Team Lead. (Sr. Desktop Engineer) Qualification: Any graduate Experience: 4 to 10 Yrs Job Location: Pune (Pimpari) JD as follows Preparation of Daily Client reports & Application Outage communications. IT Service Management (ITSM) based on ITIL best practices. ITIL V3 Service Strategy, Service Transition, Service...

  • Team Leader

    4 days ago


    Pune, Maharashtra, India Team Computers Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    We have excellent opening for the position of Team Lead. (Sr. Desktop Engineer)Qualification: Any graduateExperience: 4 to 10 YrsJob Location: Pune (Pimpari)JD as followsPreparation of Daily Client reports & Application Outage communications.IT Service Management (ITSM) based on ITIL best practices.ITIL V3 Service Strategy, Service Transition, Service...

  • Team Leader

    2 days ago


    Mumbai City District, India Bharti AXA Life Insurance Full time ₹ 6,50,000 - ₹ 10,50,000 per year

    Exciting opportunities with Bharti Axa Life InsuranceDesignation - Team Leader ( AU Bank )Channel: Banca ChannelCompany : Bharti Axa Life InsuranceExperience : Min 1.5years exp in Team Handling, overall 7+years.CTC Up to : 6,50 LPALocation : Mumbai - Western lineRole & responsibilitiesLead, mentor, and Motivate the Team to achieve individual and Group...

  • Team Leader

    3 weeks ago


    Mumbai, Maharashtra, India ASBS & Co Full time

    Position Overview The Team Leader will oversee day-to-day operations within the Audit & Assurance Department, ensuring timely client communication, quality review of work, team discipline, and knowledge transfer. The role demands strong leadership to mentor project leaders, manage client expectations, and drive operational efficiency while fostering a...

  • Team Leader

    1 week ago


    Mumbai, Maharashtra, India the EleFant Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionEleFant is India's first mobile app-based toy library, offering a subscription service for children's growth and development through toys and books in an affordable and sustainable manner. Our service aims to provide educational and developmental benefits to kids without compromising on cost or sustainability, surprising families with a...

  • Team Leader

    2 days ago


    Mumbai, Maharashtra, India MDI NetworX Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role Overview: You have to lead a team and ensure smooth operations in the healthcare sector. Your primary responsibilities will include assisting team members, managing a team, and ensuring adherence to norms. Key Responsibilities: - Assist team members with queries and take ownership of their targets & goals - Manage a team of 10-15 associates - Ensure...

  • Team Leader

    4 hours ago


    Mumbai, Maharashtra, India BROCUS IT SOLUTIONS PVT LTD Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Team Leader -Sales-WFOWe are seeking a highly motivated and results-driven Sales Team Leader to manage and drive performance in our international BPO's US home security process. The ideal candidate will be responsible for coaching and mentoring a team of sales agents, optimizing conversions, and ensuring sales targets are met.Roles and Responsibilities:•...

  • Team Leader

    7 days ago


    Mumbai, Maharashtra, India Save Tears Foundation Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionSave Tears Foundation is a non-profit organization dedicated to supporting individuals and communities during times of hardship. We focus on child education, women's empowerment, health challenges, and navigating difficult life circumstances. Driven by compassion, we believe each tear tells a story of personal struggle, and we strive to...

  • Team Leader

    4 hours ago


    Mumbai, Maharashtra, India SMC Group Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title:Team Leader - DealingLocation: Goregaon East, Pune & SolapurJob Summary:We are seeking an experiencedTeam Leader tolead a team of advisors in our Retail Department. The successful candidate will be responsible for managing and mentoring a team of advisors, achieving revenue targets, and ensuring excellent customer service.Key Responsibilities:Team...