3 Days Left Deputy Customer Care Manager

1 week ago

Delhi, India Mahindra Finance Full time

Job Description

Responsibilities & Key Deliverables

- Analyse the technical complaints of the vehicle in the field
- Rectify defects in vehicles / overhaul aggregates
- Maintain and handle internet based warranty
- Ensure implementation of service processes at channel partners
- Development of secondary channel
- Feed back on companys as well as competitors products
- Training of service managers
- Work out special service support for strategic customers with channel partners
- Ensure execution of spare parts order by all channel partners for sufficient inventory and for meeting spare parts target
- Secondary network for spare parts sales
- Guide channel partners for manpower/facilities/equipment optimisation
- Ensure profitability of workshops of channel partners
- MIS on service
- Spare parts inventory management
- Manging service gaurantee at the dealership
- Monthly visit to ASC and monitor his performance along with ASC coordinator
- Service camps on monthly basisc
- Monthly visits to customer and update M Response data
- Preferred Industries
- Education Qualification
- Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical
- General Experience
- 5 years and above
- Critical Experience
- System Generated Core Skills
- Customer Sensitivity
- Service Orientation
- Service Management
- System Generated Secondary Skills
- Consumer Focus
- Dealer Relationship Management
- Service Planning

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