Deputy Manager

Job Description

Job Description

About the company

SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.

SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.

Join us to shape the future of digital payment in India and unlock your full potential.

What's In It For YOU

- SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
- Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
- Dynamic, Inclusive and Diverse team culture
- Gender Neutral Policy
- Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
- Commitment to the overall development of an employee through comprehensive learning & development framework

Role Purpose

Responsible for the execution of sales plan by publishing Regional/Zonal and Circle dashboards on the defined KPIs. supporting lead in tracking sales KPIs and workforce planning.

Role Accountability

- Detailed Cost Analysis across all the cost lines at Zonal, Regional & Circle level
- Track projection of day-wise expected volume of applications at Zonal , Regional & Circle Level and publish dashboards application flow on daily basis vs projection & Month -On Month comparison
- Analyze current staffing of FTEs & NFTEs (Full Time Employees & Outsourced Employees), forecast demand and calculate headcount requirement pan India, measure headcount occupancy/utilization and check for variances with MOU for Consumer Sales
- Create hiring plans and determine optimal employee mix (Both, FTEs & NFTEs), plan and execute ramp ups and ramp downs on the basis of productivity of respective Channel / Zonal / Regional/Circle Level
- Oversee completion of mandatory trainings and timely Rewards & Recognition program for pan India Consumer Sales
- Provide system support for annual sales planning and publish dashboard of Projected vs Actual Cost at Zonal / Regional Level / Circle Level
- Assist in developing and managing SOPs for different Processes / Project Documents) and disseminate to stakeholders and Senior Management
- Daily Target Vs Achievement tracking at ASM & RSM level
- Bi-Weekly Distribution Visit Report Submission by Area Manager & Review by Regional / Zonal Managers
- Quarterly Sales Townhall & Reward & Recognition for Sales & CEO townhall
- Ensuring full coverage from Sales on Mandatory development trainings

Measures of Success

- Quality of data, nature of strategies, impact on sales
- Consistent and effective reporting
- Turnaround time of fulfillment of requirements
- Speed and quality of execution

Technical Skills / Experience / Certifications

- MS Excel & Powerpoint. Preferred Analytics tools like Python, R etc.
- Understanding of Sales Processes

Competencies critical to the role

- Building Relationship
- Analytical Ability

Qualification

Minimum Graduate / Postgraduate

Preferred Industry

BFSI - Banking / Financial Services / Insurance / Any