Customer Support Executive

2 weeks ago

Hyderabad, India Thinqor Solutions Private Limited Full time

Job Description Job Summary: We are looking for enthusiastic and customer-focused individuals to join our team asCustomer Support Executives. The ideal candidate should be proficient in bothHindi and English, with excellent communication and problem-solving skills. This role involves handling customer queries, providing solutions, and ensuring customer satisfaction. Key Responsibilities: - Handle inbound and outbound customer calls, chats, or emails in Hindi & English. - Understand customer needs and provide accurate, valid, and complete information. - Resolve customer complaints, issues, and queries effectively within timelines. - Maintain a positive, empathetic, and professional attitude toward customers. - Keep records of customer interactions, process customer accounts, and file documents. - Follow communication procedures, guidelines, and policies. - Collaborate with the internal team to ensure customer satisfaction and smooth operations. Required Skills: - Proficiency inHindi and English (both verbal and written)is mandatory. - Good communication, listening, and interpersonal skills. - Ability to remain calm and handle pressure in difficult situations. - Basic computer knowledge and typing skills. - Strong problem-solving abilities with a customer-first mindset. Qualifications: - Graduate / Undergraduate in any stream. - Prior customer service experience (02 years) will be an added advantage. - Freshers with strong communication skills are welcome to apply. What We Offer: - Competitive salary package. - On-the-job training and skill development. - Opportunity to work in a fast-growing and dynamic environment. - Growth and career advancement opportunities.

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