Manager Content Moderation
3 weeks ago
Key Responsibilities:
1. Manage a team of agents responsible for content moderation, including both image and video moderation, with a focus on afflictive content.
2. Oversee team performance, ensuring alignment with productivity and quality targets as assigned periodically.
3. Conduct weekly performance reviews, one-on-one sessions with agents, Early Warning System (EWS) reviews, and Individual Development Plans (IDP).
4. Work efficiently in a high-pressure environment, consistently achieving a productivity rate of over 1000 cases per agent per day and maintaining an accuracy goal of 99%.
5. Regularly analyze and share performance data, offering insights into team performance trends.
6. Conduct audits, provide coaching, and deliver constructive feedback to team members to drive continuous improvement.
7. Collaborate and coordinate with cross-functional teams, including Transport, Payroll, Learning & Development (L&D), and Human Resources (HR).
8. Foster a positive work environment, ensuring the well-being and engagement of all team members.
9. Provide inputs and recommendations related to process improvements and policy enhancements as needed.
Skills & Qualifications:
1. Proven experience managing a content moderation team for an international client, ensuring high standards in content review processes.
2. Strong expertise in moderating images, text, short videos, and attributes, with a focus on afflictive content management.
3. In-depth knowledge of team management, performance management, productivity metrics, and stakeholder management.
4. Flexibility to work in various shifts to meet the operational needs of the business.
Total Work Experience - 7+ years
CTC -Till 12.00 LPA
Location - Gurgaon
Shifts - Rotational
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