Manager Content Moderation
2 weeks ago
Job Title: Manager, Content Moderation
The ideal candidate will oversee a team of content moderators responsible for reviewing and managing online content.
Key Responsibilities:- Manage a team of agents focused on content moderation, with an emphasis on addressing hurtful or inflammatory content.
- Monitor team performance, ensuring alignment with productivity and quality targets as set by leadership.
- Regularly conduct performance reviews, one-on-one meetings with agents, Early Warning System assessments, and Individual Development Plans to drive growth and improvement.
- Work effectively in a fast-paced environment, consistently meeting high-volume case review targets (over 1000 cases per agent per day) while maintaining an accuracy rate of 99%.
- Analyze and share performance data to provide insights into team performance trends.
- Conduct audits, offer coaching, and deliver constructive feedback to team members to foster a culture of continuous improvement.
- Collaborate with cross-functional teams, including Payroll, Learning & Development, and Human Resources, to ensure seamless communication and process integration.
- Create a positive work environment that prioritizes employee well-being and engagement.
- Provide input and recommendations on process improvements and policy enhancements as needed.
- Proven experience leading a content moderation team for a global client, with a strong focus on upholding high standards in content review processes.
- Demonstrated expertise in moderating images, text, short videos, and attributes, particularly when it comes to managing hurtful or inflammatory content.
- In-depth knowledge of team management, performance metrics, productivity analysis, and stakeholder communication.
- Flexibility to work varying shifts to accommodate business needs.
- Total Work Experience: 7+ years
- Salary Range: Competitive
- Location: Gurgaon
- Shifts: Rotational
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