Associate - Web Support

Ready to shape the future of work At Genpact we don t just adapt to change we drive it AI and digital innovation are redefining industries and we re leading the charge Genpact s AI Gigafactory our industry-first accelerator is an example of how we re scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team that s shaping the future this is your moment Genpact NYSE G is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally Through our deep business knowledge operational excellence and cutting-edge solutions - we help companies across industries get ahead and stay ahead Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today Get to know us at genpact com and on LinkedIn X YouTube and Facebook Inviting applications for the role of Associate - Web Support In this role The Candidate should have relevant experience on web support in supply chain who is responsible for Answering general inquiries and Guiding customers on how to purchase etc Responsibilities o Answering general inquiries Responding to customer questions about Website Onboarding Login Product and service o Guiding customers on how to purchase renew reset password change in billing and shipping address assisting in purchasing products adding products to the cart check out issues sending proforma invoices o Providing guidance on knowledge base Assisting customers with creating and managing knowledge articles including how to search for and share relevant information with customers o Troubleshooting basic issues Check out CC payments account registration adding aircraft tails and avionics o Offering guidance on entitlements and SLAs Assisting customers with setting up and managing entitlement processes service level agreements SLAs and milestones within Salesforce Service Cloud o Resolving user access issues Assisting customers with user access problems such as granting or revoking user permissions troubleshooting permission-related errors or managing user roles o Ensuring customer satisfaction Ensuring that customers are satisfied with the support provided following up on any unresolved issues and seeking feedback to improve the overall support experience Qualifications we seek in you Minimum Qualifications Skills Ability to give advice on Support articulate issues Builds and maintains effective relationships with all stakeholders Is willing to understand the business environment demonstrates sensitivity to business needs and requirements Takes independent action - implements new insights or potential solutions without prompting does not wait for others to act or request action Sets up ongoing procedures to collect and review information needed to fulfil accountabilities Good interpersonal skills Graduate Any stream Fresher Experienced Support Experience University graduate Preferred Qualifications Skills Uses appropriate interpersonal styles and techniques to gain acceptable of ideas and plans Effectively supervises the results of delegations assignments and projects Identifies issues problems and opportunities and determines whether action is needed Has the ability to influence group to take constructive decisions Demonstrates the ability to focus on the detail while maintaining a big picture approach Demonstrates initiative and a willingness to challenge the status quo Is willing to accept advice and mentorship from others Why join Genpact Be a transformation leader - Work at the cutting edge of AI automation and digital innovation Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career Get hands-on experience mentorship and continuous learning opportunities Work with the best - Join 140 000 bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture - Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters Up Let s build tomorrow together Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training